Specialist 3, Functional Systems and Technology

Core Responsibilities 

• Responsible for business configuration(s) consultation, implementation, testing and maintenance. 

• Serves as subject matter expert and point of contact for functional systems and technology related inquiries and requests from department heads and other business stakeholders. 

• Collaborates with business stakeholders to identify product and technical requirements for assigned function(s) and project(s). 

• Designs, builds and tests all new enhancements and ensures production support and resolution of any defects. 

• Supports systems rollout, training and communication. 

• Provides user feedback to management to influence future systems enhancements. 

• Conducts regular data integrity maintenance and audits to ensure the quality of data. 

• Conducts needs analysis to determine integration requirements. 

• Monitors and evaluates new enhancement. 

• Works with quality assurance team to ensure all necessary testing is accounted and documented. 

• Provides feedback regarding best possible user experience for application users. 

• Utilizes in-depth knowledge of process design and redesign skills to present and support functional and technical solutions. 

• Provides reporting when and as needed. 

• Consistent exercise of independent judgment and discretion in matters of significance. 

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. 

• Other duties and responsibilities as assigned. 

Additional Core Responsibilities 

• Offer configurations based on the Business requirement 

• Building Eligibility rules 

• Performing publications 

• Collaborating with E2E testing on test cases 

• Validating offer build aligns with design 

• Basic troubleshooting with E2E business partner on offer build defects 

• Billing system code and offer maintenance as needed 

• Work on audits and Triage issues. 

• Ability to run and extract data using existing SQL queries. 

• Potential for design of offer configuration. 

Employees at all levels are expected to: 

• Understand our Operating Principles; make them the guidelines for how you do your job. 

• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. 

• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. 

• Win as a team make big things happen by working together and being open to new ideas. 

• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. 

• Drive results and growth. 

• Support a culture of inclusion in how you work and lead. 

• Do what's right for each other, our customers, investors and our communities. 

Additional Skills and Qualifications: 

• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint  

• Ability to work independently in a fast-paced environment  

• Strong organizational skills & attention to detail  

• Expert communication & relationship building skills  

• Previous CSG billing experience/knowledge is desirable 

• SQL Experience 

• AI and Process Automation