Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Do you work well virtually? Are you an inspiring team member? Do you know how to support operations while simultaneously working in partnership with others in support of designing future-state technical architecture and business processes? Do you get excited about working with a fully virtual team? Are you an agent for change and a constant seeker of opportunities for automation and improvements? Do you see the art of the possible while focusing on operational excellence? Do you want to have influence and impact in the areas of Innovation, Talent, Continuous Improvement and Quality? If you can answer ‘yes’ to these questions, then read on!
IS Solutions team coexisting as part of Comcast headquarters Finance and Accounting organization and is responsible for delivering best-in-class pricing, packaging, and financial strategies, solutions, and services across all our Comcast Cable lines of business from ideation through billing; with a growth-minded, diverse, and skilled team. Operations Solutions is one of five key functional areas of IS Solutions, with a responsibility to: 1) Lead and manage various programmatical mass change events into systems 2) Program, develop and audit code to replicate high-volume transactions allowing speed to market delivery 3) Responsible for platform migrations, security compliance and risk mitigation 4) Manage financial responsibilities for consumer services 5) Oversee customer equipment provisioning to ensure accuracy of service delivery for programming and event management 6) Manage parameters and systems for technical operations efficiencies for day-to-day house management, jobs and routing 7) Manage and maintain test environments for post-production validation of customer experience with product, applications and software 8) Intake incident management for multiple IS Solutions teams and Digital partners which includes recovery and natural disaster business needs
The Addressability and Collections team within Operations Solutions is a national team that supports oversight of activities dealing with external customer connectivity and front-line employee experiences pertaining to addressable services (biller configuration interfacing to our controller technology), content delivery and necessary changes pertaining to customer collection process and procedures (late fees, soft disconnects, assistance programs, etc.)
We seek the best and brightest talent within our team!
Job Description
You’ll be successful if you have the following experience and qualities:
- Experience working with wireless carriers, enterprise mobility systems, or telecom operations.
- Proficiency with billing or provisioning tools (e.g., carrier portals, CRM systems, MDM/UEM platforms).
- Strong understanding of mobile phone technology, SIM/eSIM, and carrier network concepts.
- Ability to manage multiple priorities in a fast-paced environment.
- Demonstrate consistent exercise of independent judgement and discretion (strong analytical skills, problem solving and attention to detail), with compliance and cross functional partnerships in execution of projects.
- Strong communication skills both written and verbal.
- Knowledgeable of Billing Solutions and Information Systems (Amdocs, others)
- Familiarity with automation and being able to provide support of existing billing system and interfaces (Amdocs Systems & others)
- General Understanding of Database technologies (Oracle/SQL Server/Teradata) with experience using programming languages (C#, ASP.NET, Visual Studio, etc.)
Core Responsibilities:
- Collects, processes and analyzes data to provide high-priority recurring and ad-hoc reports.
- Process reconciliation of data/systems daily.
- Ensures policy compliance between billing, provisioning systems, business and third-party vendor groups.
- Partners with team members and business leaders to develop and understand metrics packages.
- Partners with team members analyze qualitative and quantitative data to determine areas of improvement including gains and in the efficiency and reliability of reporting.
- Consults, as necessary, with internal and external leadership. Leads and provides expertise in cross-functional projects.
- Partners with other internal teams to support initiatives/projects (biller mass change initiatives passers/macros, new product launches, channel lineup adds/changes/deletes, construction plant expansions, etc.) ensuring customer connectivity and employees scenarios are aligned, correctly cared for.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors, and our communities.
- Design Thinking & Solutioning
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
5-7 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
