Scope:
- Support customer and trading partner onboarding for supply chain and transportation solutions, coordinating onboarding activities from initiation through completion.
- This role works directly with customers and global cross-functional teams to manage onboarding plans, integration coordination, communications, risks, and overall delivery.
What you’ll do:
- Work within the IST time zone and willing to work overnight shifts aligned to U.S. business hours to support
- Independently deliver complex onboarding projects against milestones and timelines.
- Drive customers, suppliers/carriers, and cross-functional teams toward delivery.
- Anticipate and manage risks, issues, dependencies, and escalations.
- Lead customer communication and provide clear project direction.
- Improve onboarding processes and share expertise across the team
- Provide support through email, phone, and virtual meetings during business hours.
- Escalate risks, issues, and project concerns through established processes to ensure timely resolution.
- Collaborate with global teams across multiple time zones to support successful project delivery.
- Contribute to the ongoing improvement of onboarding processes, tools, and customer-facing resources.
What we are looking for:
- 5 to 8 years of experience in Supply Chain and Transportation Management, with direct engagement with suppliers/carriers a must.
- At least 5 years of project or implementation experience, preferably in 3PL, 4PL, or SaaS cloud software.
- High level understanding of SAP IDocs (EDI/API) integration is a must.
- Understanding of Supply Chain fundamentals and terminology.
- Excellent communication skills (both written and verbal in additional required languages).
- Ability to collaborate effectively with technical, functional, and partner teams.
- Self-motivated with strong initiative and follow through
- Proficient in Microsoft Office applications (Excel, PowerPoint, Word) and open to learning new software.
- Experience with Jira ticket tracking
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
