Sr. Customer Service Agent I

Ecolab is seeking a Senior Customer Service Agent I to join our team in (City, State – if applicable). As a Senior Customer Service Agent I, you’ll support specialized and distributor accounts, using your experience and judgment to resolve more complex customer issues. You’ll be a trusted partner to our customers and field associates, handling a steady volume of inbound calls while maintaining accurate records and ensuring every interaction reflects Ecolab’s commitment to service excellence.

How You’ll Make an Impact: 

• Respond to 100–120 inbound calls daily from customers and field/sales associates

• Provide support to specialized and distributor accounts with a focus on accuracy and professionalism

• Use sound judgment to resolve customer issues within established policies

• Maintain and update customer data in Order Entry and Order Processing systems

• Escalate complex quality, service, or application questions to appropriate internal teams

• Support new hire coaching and knowledge sharing across the team

• Determine urgency of messages and prioritize accordingly

• Collaborate with cross-functional teams to ensure customer satisfaction

What’s Unique About This Role: 

• You’ll work with more complex customer accounts and inquiries 

• You’ll have greater autonomy in decision-making within established guidelines 

• You’ll play a key role in onboarding and mentoring new team members 

• You’ll gain exposure to specialized systems and customer segments  

Minimum Qualifications: 

• High school diploma or equivalent

• One year of customer service experience

• Experience using Microsoft Office Suite software (Excel, Word, Access, and Outlook

• No immigration sponsorship available for this position

Preferred Qualifications: 

• Bachelor’s degree completed or in process

• Experience using customer service software

• Experience accurately typing a minimum of 25 words per minimum

• Experience interacting professionally with others and working independently in a fast-paced environment

• Experience utilizing a multi-line telephone system

• Strong problem solving and interpersonal skills

• Excellent verbal and written communication skills

• Highly dependable team player

• Experience prioritizing workload and completing responsibilities on time

• Fluent in <Insert language requirements>

• SAP experience

What’s in it For You: 

• Starting on Day 1: Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more! 

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments

• The ability to make an impact and shape your career with a company that is passionate about growth

• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

About Ecolab: 

At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.