Job Description:
Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.
Job Summary:
The Sr Data Analyst is responsible for overseeing integrity and timeliness of data operations. This is ensured through proactive research, in-depth analysis to solve complex problems and successful interaction with our internal customer base. Analysis is based in membership eligibility, and includes researching issues as they arise, proactively striving to ensure data integrity and representing membership intake for internal and sometimes external customers. It is important to deliver reliable throughput of all thing’s membership (analysis, intake, and data fixes). This candidate will work with Engineering, Product, QA, Operations, and Analytics as well as external development and testing teams.
The Sr Data Analyst works on problems of diverse scope where analysis of data requires evaluation on a variety of factors and collaborating with other departments and functions to complete respective tasks. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. The ideal candidate is technically capable with extensive experience in SQL and Data Visualization tools and has experience solving complex business problems with data using tools such as Python to script out repeatable and parameterized tasks.
Essential Job Functions:
- Ensures intake, delivery and quality of data from customers
- Investigates and resolves data inconsistencies or discrepancies and communicates findings to the appropriate staff
- Design and perform database queries to meet internal and external analytical needs
- Discuss requirements, issues and future enhancements and provide recommendations for improvement and written documentation that relate to the analysis of the customer data
- Proactively monitors incoming data for trends
- Provides support in the preparation and analysis of various reports
- Excellent analytical skills, involving determination of root cause, issue size/impact and prioritization
- Support all facets of the business in data analysis and critical ad hoc reporting
- Add to a growing suite of enterprise class BI dashboards, for use both internally and externally
- Data validation, developing new tests to ensure data is coming across cleanly and efficiently
- Analyze and interpret complex data, coordinating with internal and external stakeholders
Specific Skills/ Attributes:
- Ensures intake, delivery and quality of data from customer.
- Performs research and analysis of member eligibility, healthcare claims, pharmacy data, and other external data to support account teams, processing and reporting functions.
- Proactively monitors incoming data for trends.
- Investigates and resolves data anomalies, communicating findings to the appropriate colleagues.
- Leads responses to internal customer questions and requests.
- Works with the developer and operations analyst to manage and improve monthly and daily processes.
- Works with team members to ensure success of data management projects and enhancements through requirements, documentation, project management and QA.
- Actively seeks opportunities for improvement of established processes.
- System configuration to suit the needs of the customer.
- Successful execution of customer implementations and terminations.
- Validation and signoff of internal processing.
- One-off data fixes, operational processing, and other special requests as needed.
- Interacting with both technical and non-technical internal/external customers.
- Assist with mentoring other Analysts on the team.
Qualifications:
- Bachelor’s degree in Computer Science, Statistics, or Business Administration, or related field; Master’s degree preferred
- 3-5+ years of experience in a data management, analysis, and/or reporting field required
- 2-4+ years of experience with BI tools, such as Qlik or Tableau required
- Experience with data handling and business/application processes
- Familiarity and experience with Unix/Linux preferred
- Oracle database experience helpful, experience of using different PL/SQL commands and ability to create database queries by joining 2-3 database tables
- Excellent written and verbal communication skills
- Experience with MS Office suite (particularly Excel), Toad (or equivalent editor), MS Access, SQL/Oracle, TFS (Team Foundation Server), and Python required
- Overall understanding of general programming logic
- Ability to work in team environment
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
