Department:
Technology
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
As a Sr Product Owner, you’ll help shape the future of Revenue Management and Pricing by driving the framework used to ingest fares that power analytical tools and applications. Working within a Scaled Agile Framework environment, you’ll partner closely with Revenue Management, Product Managers, Project Managers, and Technology Teams to define the product vision, develop roadmaps, and prioritize a complex Team backlog. You’ll translate business needs and data insights into clear features, user stories, and acceptance criteria while guiding integrated solutions from concept through launch. Along the way, you’ll mentor Product Owners, support effective Agile delivery, and bring clarity to dependencies, risks, and priorities across multiple Teams. Your collaborative approach and understanding of emerging capabilities, including offer and order management, product catalogs, dynamic pricing, cloud technology, and artificial intelligence, will help Southwest modernize airline retailing, enhance the Customer experience, and advance its long-term business strategy.
Additional Details
- This role allows for voluntary remote work for the majority of your working time within the Dallas-Fort Worth area, with occasional on-site presence at our Corporate Campus for training, meetings, and business needs. This role may also require limited travel for business purposes.
- U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
- Provide innovation and the end-to-end launch of integrated solutions/products across multiple Agile Teams
- Collaborate with Business Partners and Product Managers to co-develop a roadmap and drive products and features from concept to launch in a fast-paced environment across multiple Agile Teams
- Work with senior stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization
- Translate product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria across multiple products or complex solutions
- Turn data insights into products with actionable outcomes to the ultimate customer
- Oversee the design, construction, and implementation of integrated solutions ensuring functionality meets business requirements
- Coach and mentor other Product Owners across multiple Agile Teams to build, refine, prioritize and maintain their Team backlogs
- Review, approve, and drive iteration content by prioritizing user stories and accept user stories as complete
- Define and prioritize solutions to complex issues and effectively communicate dependencies, risks, issues and cope for complex solutions
- Coach and mentor Product Owners and Scrum Masters in the successful delivery of Scrum ceremonies such as iteration planning, iteration reviews, and demos
- May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
- Ability to make decisions independently and demonstrate skills to support, guide, and mentor other Product Owners in the same business domain
- Ability to understand technical issues across multiple business systems and how business areas interact in order to drive toward the best solutions
- Ability to be analytical and problem solve with a high attention to detail
- Ability to show initiative by anticipating risks, issues and opportunities, and escalating them accordingly, while mentoring and coaching
- Skilled in presentation, facilitation, communication, and negotiation across multiple stakeholders and levels in the organization
- Ability to search for opportunities, focus on business value and the Return On Investment and act proactively on possible risks and threats
- Ability to effectively manage complex tasks that are not well defined
- Ability to balance priority, risk, value, learning opportunities and dependencies and effectively uses product / Team backlog to manage them
- Ability to effectively communicate complex problems, risks, progress, or new ideas to diverse Stakeholders and influence direction
- Knowledge of industry trends and new technologies in order to provide innovative product guidance to the Business or Product Manager
- Expertise in Agile including the value and principles, and how they are applied in enterprise environments
Education
- Required: High School Diploma or GED
- Required: Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience
Experience
- Required: Advanced-level experience, seasoned and specialized knowledge in:
- Agile and Scrum software development methodologies
- Business analysis, project management or software development delivering enterprise products and solutions
- Preferred: Experience with airline fare structures and pricing
- Preferred: Experience with the future of airline retailing, including offer and order management
- Preferred: Experience with product catalogs and dynamic pricing
- Preferred: Technical knowledge of cloud technologies and artificial intelligence
- Preferred: Experience bringing positive energy, supporting Teams, and taking a hands-on approach to achieving shared goals
Licensing/Certification
Physical Abilities
- Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Must be able to travel and /or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary
Pay & Benefits
- Competitive market salary from $119,900 to $133,200 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits you’ll love
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
- Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
- Competitive health insurance for you and your eligible dependents
- Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
- Explore more benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount doesn’t guarantee employment for any particular period.
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
*** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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