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Maharashtra, India
Remote only
Who is Forcepoint?
Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you!
The goal of the Sr. Project Manager within Services is to ensure customer success, focusing both on reactive support and pro-active services to enable the customer to successfully deploy their Forcepoint solution set. The Sr. Project Manager is the liaison between the deployment team and the other Forcepoint internal teams during deployment. The Sr. Project Manager will own the relationship with the deployment team and share responsibility for their success. He/she serves as an advisor to customers during deployment through a combination of technical consulting and project management skills.
Essential Functions
• Diligently does the on-boarding of new implementation projects
• Must have experience working directly with Enterprise Customer Support supporting Business customers
• Builds and grows relationships with both Technical staff and Sr. Management from the customer team.
• Collaborates with Product Management and Engineering teams in Forcepoint to communicate product improvements identified during deployment activities.
• Conducts at a minimum a weekly call with each of their accounts to understand deployment status and risks.
• Performs a quarterly review of the deployment team.
• Owns, drives and tracks deployment team escalations with engineering and Tech Support
• Contributes to the Knowledge Base based on deployment lessons learned and unique issues experienced for any of their deployments.
• Works on staying current on both the technology and product fronts.
• Performs other duties and projects as assigned.
Education and Experience
• Bachelor’s degree in Computer Science, Engineering or equivalent experience.
• At least 4 years in information systems environment supporting business-to-business customers.
• At least 5 years of project management experience. Experience managing multiple projects in parallel a must. Working knowledge of MS Project. PMP preferred.
• Experienced with running large complex global programs spanning across multiple technologies, business units and time zones
• Demonstrated experience in a technical customer support environment
• Ability to troubleshoot technical issues at a high level to determine appropriate path to resolution.
• Strong personal drive for ensuring customer success with a proactive focus.
• Strong background in a dynamic, problem solving, customer service environment.
• Flexibility, integrity and creative problem-solving skills.
• Outstanding verbal and written communication skills.
• Ability to work in a fast-paced environment with multiple projects under tight deadlines with a can-do attitude.
• Ability to articulate technical issues in a meaningful way to both team and executive level management.
• Must be capable of dealing confidently and professionally at the executive level with Customers.
• Must be a team player and build good working relationships across all functions.
• Perform resource planning in order to meet demand, hiring staff when necessary
• Works with leadership to remove barriers and ensure projects are delivered on time, in budget and in scope.
• Strong experience in using PMP, SCRUM, and LEAN tools and delivery methodologies to lead projects and drive change.
• Advanced in Microsoft Office such as Word, Excel,PowerPoint, Visio and Outlook
Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace – so if there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.
The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to recruiting@forcepoint.com.
Applicants must have the right to work in the location to which you have applied.
