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Remote, Oregon, United States
Remote only
Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners.
Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better.
Platform Architecture is our most overloaded cross-cutting team. Priorities are pushed down onto them from every direction. They're also the final gate in the PR approval chain (Platform Review → Staff Engineering → Platform Architecture) — not the only reviewers, but the ones who carry the heaviest review load and have the most influence over how that process is designed — which makes them a bottleneck with limited ability to control their own inbound work.
Infrastructure has a related but distinct problem. They just stood up a formal SDLC and are early in adopting ADO, and teams with dependencies on them often reach out at the last minute rather than planning ahead — disrupting their flow of work the same way competing top-down asks disrupt Platform Architecture's. They also need to get better at communicating outward: proactively flagging when scrum and product teams need to test architectural changes or enhancements, rather than that falling through the cracks after the fact.
Both teams need their capacity protected from poorly-timed, uncoordinated demands, and both need a partner who can build the two-way communication habits — inbound planning lead time and outbound impact visibility — that neither currently has.
We also want dedicated Agile coaching capacity across the broader team eventually — someone who can dig into how each team runs planning, standups, and retros, and help our strategic Agile plan translate into practice, not just theory. That's not this role's starting focus: given the depth of what's already being asked for Platform Architecture and Infrastructure, we don't want to set this person up to juggle too much on day one. We see broader coaching as a natural growth path for this role once the Platform Architecture and Infrastructure work is stable, and only if/when they have the capacity for it.
Reports to the Head of Agile or Head of AI Enabled Delivery with a dotted line to the other. Serves as the embedded Scrum Master for Platform Architecture and Infrastructure, and acts as mentor/lead to the other Scrum Masters across the organization to drive consistent execution of our Agile strategy. No direct reports.
Core Responsibilities (Day One)
Growth Opportunity (As Capacity Allows)
Growth Opportunity (As Capacity Allows)
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