Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
Job Description:
This Lead role is part of the Delivery organization and is assigned to one or more airline customers on our eCommerce solutions. Within the team, this role will be the primary point of contact responsible for defining and ensuring execution of Delivery agreements. This includes but is not limited to data collection and implementation support, solution performance evaluations, reporting and customer training. Under general direction with minimal oversight, delineates requirements to solve complex business problems using differing technologies and systems. Some of the key responsibilities include:
Leadership
- Maintain strong business relationships and work collaboratively across the leadership team, ensuring alignment between business objectives and Delivery priorities.
- Work collaboratively to evolve the Delivery offerings to provide greater value to our customers.
- Identify opportunities to wrap our eCommerce solutions with services to increase the business value provided to our customers.
- Occasionally provide input into the sales and consulting processes, to enable the establishment of processes and policies and negotiation of favorable terms and agreements.
Manage Key Customer Relationships and Interactions
- Work directly with customer Business teams, Project/Program Managers and IT team members as appropriate, to define the scope of the project and execute accordingly.
- Direct and coordinate team activities to ensure that projects progress on schedule and within budget, that cost targets are met, and that all deliverables are complete; as well as identifying and eliminating barriers to success.
- Lead and coordinate the estimation, planning and execution of approved Delivery engagements and projects.
- Meet frequently with the customer to review project health.
- Meet frequently with internal teams to review project health and remove barriers to success.
- May lead cross-functional linked teams to address business or systems issues.
- Gathers, shares, and helps prioritize customer feedback on products and processes.
Provide Subject Matter Expertise
- Act as a SME (Subject Matter Expert) as appropriate.
- Participate and conduct demos, workshops, solution performance reviews, and help plan the execution and transition to support for newly implemented solutions.
- Perform Project Management duties including but not limited to: Timelines, Status Reports, Managing Project Budget.
- Provides functional/technical assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
- Advanced knowledge of systems flows, engineering documentation, tools and architecture concepts required.
- Views across multiple functional domains (within Sabre and between Sabre and its customer) on high profile and/or mission critical efforts and projects.
Job Requirements
Expected Contribution:
In this role, successful candidates are expected to make the following contributions and/or achieve the following outcomes:
- By working across the teams, have a positive impact on the definition and execution of Delivery Activities.
- By working with minimal supervision, streamline the productivity of the overall team by managing scope, resourcing and execution of eCommerce Delivery projects.
- Support and reinforce the perception of eCommerce Delivery as a high-quality, high-value offering by:
- Implementing projects as assigned and delivering value to our customers
- Identifying process improvements to increase efficiency
- Supports Development colleagues by assisting with functionality questions, addressing testing issues, training customers on new products.
- All delivery planning aspects for deployment of a service or product, as assigned.
- Provides consultation and best practices to users regarding detailed functionalities of ecommerce and loyalty products.
- Works with sales and account management teams in upselling new products and services to customers
- Proficient English written and oral communication skills.
- Knowledge of technical languages as XML, SOAP, REST or HTML.
- Demonstrable working knowledge of API usage and industry best practices.
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
