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New Mexico, United States
Remote only
Not Available
Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.
Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.
As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.
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Essential Duties & Responsibilities
● Lead strategic commercial banking implementation engagements by advising financial institution stakeholders on solution design, operational alignment, and best practices for Alkami’s business banking capabilities
● Serve as the senior subject matter expert for Alkami commercial banking functionality including Business ACH, Business Wires, Business Admin, Business Reports, BAI2, Limit Management, Import Mapper, Householding, and Auto Billing
● Partner with executive customer stakeholders by analyzing complex commercial banking operational models, identifying business requirements, and recommending scalable implementation approaches aligned with customer goals and regulatory considerations
● Drive strategic solution design activities by mapping client commercial banking operations to Alkami platform capabilities, identifying process gaps, and recommending workflow, product, or operational improvements that support long-term customer success
● Influence implementation strategy and customer onboarding outcomes by advising cross-functional implementation teams on business banking operational impacts, configuration decisions, and customer readiness requirements
● Lead hosted commercial user acceptance testing activities by facilitating testing sessions, validating business workflows, refining platform configurations, and reducing operational issues prior to production deployment
● Serve as the primary liaison between customer stakeholders and internal implementation, technical consulting, engineering, and product teams by translating business banking requirements into actionable technical and operational recommendations
● Provide thought leadership on commercial banking operations and platform utilization by advising customers and internal stakeholders on best practices, evolving industry trends, and operational optimization opportunities
● Analyze complex implementation challenges and operational risks by evaluating customer processes, integration dependencies, business workflows, and organizational impacts to develop strategic mitigation recommendations
● Drive cross-functional coordination efforts by aligning implementation priorities, operational readiness activities, and customer expectations across internal teams and external stakeholders
● Influence Alkami product strategy and roadmap discussions by communicating customer feedback, operational pain points, feature enhancement opportunities, and evolving commercial banking requirements to Product and Engineering leadership
● Develop scalable implementation guidance, operational frameworks, and best practices documentation that improve consistency, customer adoption, and implementation efficiency across commercial banking engagements
● Mentor and guide implementation consultants and customer-facing teams by sharing expertise related to business banking operations, client advisory approaches, and commercial implementation methodologies
● Support strategic customer relationships by serving as a trusted advisor during escalations, operational reviews, and implementation planning discussions involving executive stakeholders
● Contribute to organizational growth and operational excellence initiatives by influencing commercial banking consulting methodologies, implementation standards, and customer engagement strategies that improve client outcomes and delivery scalability
Recommended Experience & Education
Minimum Years of Experience
10–15 years of experience leading commercial banking consulting engagements, enterprise banking implementations, treasury management operations, or client-facing business banking transformation initiatives within fintech, digital banking, financial services, or related environments, including experience advising executive stakeholders and driving complex operational implementations.
Education Level
Bachelor’s degree in Business, Finance, Information Systems, Banking, or a related field.
Knowledge, Skills, & Qualifications
Required
● Deep expertise in commercial banking operations, treasury management services, and business banking implementation practices
● Advanced knowledge of commercial banking products, workflows, and operational processes including ACH, wires, reporting, limit management, and related banking services
● Strong ability to analyze complex customer operational models and translate business requirements into scalable implementation solutions
● Experience leading strategic customer engagements involving executive stakeholders, operational transformation, and enterprise implementation initiatives
● Ability to influence implementation strategy, product direction, and operational best practices across cross-functional teams
● Exceptional communication and stakeholder management skills across technical, operational, and executive audiences
● Experience facilitating complex user acceptance testing, operational readiness activities, and customer advisory sessions
● Recognized subject matter expertise in commercial banking consulting, implementation delivery, and customer operations optimization
Preferred
● Experience supporting fintech, SaaS, or digital banking commercial banking platforms
● Knowledge of banking integrations, BAI2 processing, or treasury management operational workflows
● Experience influencing product roadmap discussions or operational enhancement initiatives
● Familiarity with enterprise implementation methodologies, customer onboarding operations, or change management practices
● Experience mentoring consultants, implementation professionals, or customer-facing operational teams
● Experience supporting strategic customer escalations, enterprise banking transformations, or executive advisory engagements
The salary range for this position is: $125,600 - $157,000Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.
Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.
Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.
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