About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Job Summary
We are seeking a highly strategic and relationship-oriented Senior Technical Program Manager to lead portfolio management and governance across multiple technology organizations for the Client Services portfolio. This role is responsible for driving alignment, transparency, prioritization, and execution across a diverse portfolio of technology initiatives, often spanning teams and leaders outside of immediate reporting structures.
The ideal candidate excels at building relationships, navigating competing priorities, and driving outcomes through influence and collaboration. They possess strong communication skills, a solid technical foundation, and the ability to translate complex technical concepts into clear business insights for executive audiences.
Key Responsibilities
Portfolio Leadership & Governance
- Lead portfolio management and governance across multiple technology organizations, ensuring strategic alignment, prioritization, roadmap visibility, dependency tracking, risk management, and effective execution.
- Partner with assigned Technical Program Managers and Project Managers across projects within the portfolio to coordinate execution plans, track milestones and dependencies, manage delivery risks, and ensure project-level activities remain aligned with overall portfolio priorities, governance standards, and strategic objectives.
- Create scalable frameworks, metrics, and reporting mechanisms that provide transparency into portfolio health, resource constraints, delivery progress, emerging risks, and investment decisions.
Cross-Functional Influence & Stakeholder Management
- Build trusted partnerships and influence senior leaders, technology teams, product managers, and business stakeholders to align on competing priorities without direct authority.
- Facilitate cross-functional discussions, resolve conflicts, navigate complex situations with diplomacy, and provide objective analysis and strategic guidance to leadership teams.
Technical Strategy & Delivery Enablement
- Develop sufficient technical depth across multiple domains to engage effectively with engineering and architecture teams, understand roadmaps, platform strategies, architecture considerations, and delivery dependencies.
- Translate technical concepts into business-focused communications and enable execution excellence through clear priorities, measurable outcomes, and actionable plans.
Executive Communications & Reporting
- Prepare and deliver executive-level presentations, portfolio reviews, business updates, strategic recommendations, and concise data-driven reporting on portfolio performance, risks, trends, and opportunities.
- Produce clear, compelling communications for audiences ranging from individual contributors to executive leadership, including strategy documents, governance updates, planning materials, and executive summaries.
AI, Process Improvement & Automation
- Identify and implement opportunities to leverage AI, automation, and modern digital capabilities to improve portfolio visibility, reporting efficiency, decision-making, delivery execution, and operational effectiveness.
- Champion continuous improvement by reducing manual effort, increasing organizational productivity, and staying informed on emerging technologies, AI capabilities, and industry best practices.
Leadership & Culture
- Foster collaboration, accountability, transparency, learning, innovation, and continuous improvement across teams.
- Lead through influence, credibility, and strong relationships while mentoring and coaching teams.
- Provide operational management leadership by establishing effective processes, operating rhythms, resource coordination, performance monitoring, and issue resolution to support consistent execution and organizational effectiveness.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. This position is not eligible for relocation assistance or immigration sponsorship now or in the future.
Qualifications
Basic Qualifications
- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Preferred Qualifications
- 9 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
- Experience in developing and implementing technical systems.
- Experience in overseeing requirement definitions and functional specifications.
- Experience in database design and technical architecture.
- Experience in providing project management and technical leadership.
- Experience in utilizing project management tools for estimation and monitoring.
- Experience in managing multiple projects simultaneously.
- Experience in collaborating with cross-functional teams.
- Experience in ensuring project alignment with business objectives.
- Familiarity with modern technology stacks used to build, deploy, and support cloud-based applications, including cloud platforms, APIs, databases, containerization, CI/CD pipelines, and scalable application architectures.
- Demonstrated experience leading complex technology portfolios across multiple organizations, including governance, prioritization, roadmap alignment, dependency management, risk tracking, and portfolio health reporting.
- Solid understanding of software delivery practices, Agile methodologies, technical roadmaps, architecture considerations, and delivery dependencies, with the ability to translate technical information into business-focused insights.
- Strong executive presence with proven ability to prepare concise, data-driven portfolio reviews, strategic recommendations, business updates, and decision-ready communications for senior leaders.
- Exceptional communication, facilitation, negotiation, relationship-building, and conflict-resolution skills, with the ability to navigate ambiguity and competing priorities with diplomacy.
- Experience leveraging AI, automation, analytics, or modern digital capabilities to improve portfolio visibility, reporting efficiency, decision-making, execution discipline, and operational effectiveness.
- Proven success influencing stakeholders and driving outcomes without direct authority across technology, product, business, engineering, and architecture teams in large matrix organizations.
- Strong analytical, organizational, systems-thinking, and problem-solving capabilities, with experience using portfolio and project management tools such as Jira, Clarity, Azure DevOps, Power BI, Smartsheet, or similar platforms.
- Demonstrated experience in operational management, including establishing operating models and processes, coordinating resources and priorities, monitoring performance, resolving operational issues, and driving continuous improvement across complex, cross-functional organizations.
Information for US Applicants
For roles located in the US, the estimated salary range for this position is $146,300.00 to $ 234,400.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
