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Bengaluru, Karnataka, India
Onsite
Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow’s mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.
You are a key contributor to People Technology, leading the way on the most important initiatives, designs, and operational events across the Workday footprint. You design technically and operationally scalable solutions, deliver critical multi-module configuration, and shepherd the quality of the team's work. You are an expert on your team's and customers' systems, processes, and business domain, and you understand how these fit into the larger cross-team architecture. You are relied upon to resolve critical operational incidents, meet essential deadlines, and propose effective designs. Your leadership is felt beyond your immediate team, and you are comfortable working with ambiguity.
Responsibilities
Take the lead on the most complex and challenging configuration work, designing multi-component solutions across modules and translating ambiguous business needs into effective, maintainable builds
Partner with senior HR and business leaders to shape requirements and scope, not just take orders, and push back when scope is unclear
Set the standard for how each tool in the Workday toolbox is used (business process framework, condition rules, calculated fields, custom reports and dashboards, RaaS, security configuration, and EIBs for data loads); review others' designs and configurations and hold the team to patterns, testing, and documentation standards
Develop frameworks for configuration, data management, and permissioning that reduce data-privacy risk and engineering toil, and drive their adoption across the team
Serve as the escalation point for the most difficult and critical incidents; resolve them and ensure they do not recur; set the standard for root cause analysis, dashboards, metrics, and runbooks
Lead release management (impact assessment, regression strategy, adoption of new functionality), using AI tools to synthesize release content and decide what is worth pursuing
Own the security and configuration governance posture (role assignment, business rules, eligibility) in partnership with security, developing frameworks and standards that reduce toil and data-privacy risk
Establish team practices for AI-assisted requirements analysis, documentation, configurate, development, and test planning, and help others build that fluency
Mentor analysts and administrators, improving their understanding of core concepts and integrating them into team process
Partner comfortably with engineers and architects on integration and Extend design, representing the functional and data perspective
Communicate effectively with both business leaders and engineering leaders, documenting decisions and preserving context
Qualifications
5-8+ years of HRIS or HR operations experience, with 4+ years of hands-on Workday configuration
Deep, hands-on expertise across 3+ Workday modules (HCM required)
Demonstrated ownership of ambiguous, multi-stakeholder initiatives from problem definition through delivery
Track record of setting standards and mentoring other analysts
Excellent stakeholder communication, including the ability to steer a requirements conversation with senior leaders and push back when scope is unclear
Fluent with AI tools (Claude, Copilot, ChatGPT, or similar) across research, documentation, solution design, and test planning, and able to build that fluency in others
Bachelor's degree from a recognized university in Engineering, Computer Science, IT, or a related field (B.E./B.Tech/MCA), or equivalent practical experience
Preferred Workday Pro certification across multiple modules
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME’s America’s Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is committed to fostering an inclusive, innovative environment and to providing equal employment opportunities. We comply with applicable laws that prohibit discrimination in employment and recruitment.
If you have a disability or special need that requires accommodation during the recruitment process, please contact your recruiter directly.
Qualified applicants will be considered for employment in accordance with applicable law.