Staff Practice & Systems Trainer

• Permanent Full Time
• Salary: Competitive Salary + Super + NFP Salary Packaging
• Location: Hybrid
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity

Every day, across Mission Australia Housing, frontline teams are supporting people to find stability, safety and a place to call home. Behind this impact sits a strong foundation of capability, systems and practical know-how that enables staff to deliver consistent, high-quality services.

The Staff Practice & Systems Trainer plays a vital role in strengthening this foundation, bridging together operational business process, systems, policies and learning that translates into effective day-to-day practice. Working within Housing Operations, this role delivers hands-on training, supports onboarding, reinforces learning through real work scenarios and coaching and drives continuous capability uplift through frontline feedback and practical improvement loops. The role also develops practical learning materials in a range of formats including short videos, presentations, quick reference guides learning needs and help staff apply learning in the flow of work.

Your key responsibilities will be to:

• Deliver onboarding programs, system training and practice-based learning aligned to operational workflows
• Facilitate workshops, demonstrations and practical learning sessions across housing systems and processes
• Provide hands-on coaching and guidance to embed learning into day-to-day operational practice
• Support staff in troubleshooting system and process challenges and reinforce correct usage
• Develop and maintain practical learning resources in a range of formats including quick reference guides, short videos, presentation, job aids and system linked learning supports
• Support onboarding pathways for new starters, including walkthroughs, observations and capability development activities
• Identify capability gaps through frontline engagement, feedback and operational insights
• Contribute to continuous improvement initiatives by using frontline feedback, service support insights and system changes to update learning materials, workflows and practice supports
• Partner with operational leaders to support adoption, reinforcement and embedding of new systems, processes and practice changes across regions
• Build strong stakeholder relationships across teams to promote a consistent, practical and human-centered learning approach

Requirements for Success

• Certificate IV in Training and Assessment, or qualifications in Learning and Development, Business, Systems Training, Education, Community Services or similar, or equivalent experience
• Demonstrated experience delivering systems and process training in complex operational environments
• Experience in onboarding, capability uplift or learning delivery roles
• Exposure to social or community housing or similar sectors, highly desirable
• Ability to translate business processes and system steps into clear, practical learning experiences
• Strong troubleshooting and problem-solving skills, particularly in system and workflow contexts
• Confidence working with operational systems and supporting frontline teams
• Excellent facilitation, communication and stakeholder engagement skills
• Highly organised with the ability to manage competing priorities in a dynamic environment

Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits  

• Rewarding work – every day you know you’re making a real difference  
• Not-for-profit salary packaging, reducing your tax (details via AccessPay) 
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave

Our culture 

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.    

We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. 

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at deadlycareers@missionaustralia.com.au

How to apply   

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you