Sydney CBD Area, Australia
Onsite
Staff Software Engineer – Contact Centre Squad
CommSec Digital & Customer Crew
Shape the future of AI-powered customer Engagement.
At CommBank, we're building the next generation of customer engagement experiences used by millions of Australians.
As a Staff Software Engineer, you'll play a key role in modernising how customers connect with CommSec across digital, assisted and AI-enabled channels. You'll help design and deliver intelligent customer experiences that combine modern software engineering, automation and Generative AI to simplify how customers interact with our business.
This is a hands-on technical leadership role for an engineer who enjoys solving complex problems, influencing engineering direction and applying emerging technologies to create better customer and colleague experiences at scale.
What you'll be doing
What you'll bring:
Why join us?
This is an opportunity to work on meaningful engineering challenges at enterprise scale, helping shape customer experiences across one of Australia's leading financial institutions.
You'll work with modern technologies, influence engineering direction and play a central role in how CommBank applies AI and intelligent automation to improve customer and colleague experiences. From Generative AI-powered interactions through to next-generation customer engagement platforms, you'll help shape technology that supports millions of customer interactions every year.
Most importantly, you'll have the opportunity to solve complex problems, drive technical excellence and leave a lasting impact beyond your immediate team.
At CommBank, we're committed to creating an inclusive environment where everyone feels valued, supported and empowered to do their best work. We welcome applicants from all backgrounds and experiences and encourage you to apply even if you don't meet every requirement.
If you're excited by building great software, applying AI to real-world customer challenges and influencing technology at scale, we'd love to hear from you.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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