About Towne 

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn. 

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Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $18.13 per hour plus tips.

Work Schedule: The work schedule for this position is Mon-Fri 1p-10p & Sat/Sun 1p-6p.

SUMMARY

The Starbucks Supervisor ensures service standards are met and surpassed by creating the a positive experience for the client by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.  Under the direction of the Account Manager, the Barista Supervisor has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the Manager is not on-site.  This position may handle critical issues and may be required to make judgment calls when expediency is priority.  When issues are not urgent, the Supervisor reports information to the Manager and seeks instruction on how to proceed.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

• Ability to diagnose customer needs and recommend appropriate product or services. Creates satisfied customers and takes action to ensure satisfaction (e.g. speed, quality, etc.) Greets customers with a friendly smile, communicates in a positive and professional way that makes them feel appreciated. Actively solicits feedback and considers multiple perspectives when presenting ideas, making decisions or taking action.- 20%
• Ability to build effective working relationships with peers, team and managers to accomplish store tasks and goals. Demonstrates sincere appreciation for others, and shows interest in what others have to say; actively listens and responds.-10%
• Makes timely and effective decisions using a mixture of intuition, analysis, experience and judgment; demonstrates awareness of need, impact and potential risks. Works effectively with limited direction. Must possess optimism towards new programs and initiatives; genuinely looks for the positive value in change. Makes learning and personal development a priority. Understands personal strengths and opportunities and explores ways to improve on the job. Knows and leverages available resources to improve personal and store performance (e.g. store cleanliness manual, posted communications etc.).-15%
• Recognizes potential problems before they become larger issues; solves problems effectively and follows-up on results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact. Understands the importance of meeting store financial targets and individual impact on sales, revenue, cost/expenses; is fiscally responsible.-10%
• Prepares and/or serves hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas. Routinely cleans and/or sanitizes work areas, utensils and equipment.  Routinely removes and empties trash. Checks temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning. Restocks supplies when necessary and informs management when supplies are running low. Operates cash register.-20%
• Leads the work group in delivering high levels of customer service. Appoints fellow associates to certain routine roles; Assigns coworkers to non-ordinary roles at direction of the Account Manager. Assists the Account Manager as needed to build work schedules and makes calls on behalf of the Manager to notify fellow associates of schedule changes or openings. Completes the shift report and other shift paperwork with detail and accuracy. Effectively communicates information to the team members. Coaches shift team to understand customer satisfaction measures, and how they contribute to overall store success. Observes interactions between partners and customers and reinforces positive actions. Creates an environment where partners feel comfortable expressing diverse opinions and ideas. Is supportive of those around him/her; interacts openly and honestly and easily gains the trust and respect of others. Works collaboratively with team and motivates partners to meet goals.-15%
• Enjoys taking on new challenges; is not afraid to try new, sometimes undefined tasks. Helps partners maintain focus during busy or high-volume times; keeps team focused in midst of day-to-day pressures. Thinks things through before making decisions or taking action; appropriately escalates issues and involves others. Provides ongoing coaching to strengthen performance of other partners, improving skills in needed areas. Learns from the skills and experiences of others and willingly shares knowledge. Looks for ways to do better at his/her job. Executes consistently on all store operating standards. Recognizes potential problems before they become larger issues; solves problems effectively and follows- up on results. Understands the importance of meeting store financial targets and individual impact on sales, revenue, cost/expenses; is fiscally responsible. -10%

The total amount of time for all functions of the job - 100%

QUALIFICATIONS

Education:

• High school diploma or general education degree (GED).

Required Licensure, Certification, etc.:

• At least 18 years of age and be able to pass a criminal background and drug screen.

Work Experience:

• One to three month(s) related experience and/or training; OR equivalent combination of education and experience.

Knowledge:

• Knowledge of core products and processes in a coffee shop

Skills:

• Must be able to read and write Standard English language.
• Must be able to read and comprehend simple instructions, short correspondence and memos.
• Must be able to write simple correspondence.
• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money.
• Ability to understand 24 hour and military time systems.
•  Ability to understand rates applicable to time passed.
• Ability to effectively plan, set priorities, and manage many projects simultaneously while working under pressure to meet deadlines.
• Ability to read and understand policies, procedures, equipment manuals, training materials, and corporate communications.
• Must have previous customer service and cash handling experience.
• Previous supervisory experience (especially in food service) is preferred but not required.

SCOPE                                                                             

Authority to Act:

• Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility:

• The employee has control over resources available only.

WORKING CONDITIONS & PHYSICAL DEMANDS  

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.

Travel

Travel of up to 5% may be required.

ACKNOWLEDGEMENT AND ACCEPTANCE

I understand that every effort has been made to make this job description as complete as possible.  However, it in no way states or implies that these are the only duties that I will be required to perform.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position.  I accept that at any time there may be modifications or changes to the above job description.