Summary
The Store PRO serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role is responsible for providing automotive parts solutions, supporting both retail and wholesale customers, and contributing to store performance through product knowledge, responsiveness, and customer engagement. It offers a strong entry point or growth path within the organization
Position Performance Measures:
- Customer satisfaction and service quality (CSAT, repeat business)
- Accuracy and efficiency in parts identification and order fulfillment
- Sales performance (retail and wholesale transactions)
- Responsiveness to customer inquiries (in-store and phone)
- Team collaboration and support to peers
- Adherence to store processes, systems, and operational standards
Responsibilities
The following primary responsibilities are not all inclusive:
- Provide accurate automotive parts solutions to retail and wholesale customers
- Deliver a consistently positive and engaging customer experience
- Utilize product knowledge to assist customers and support team members
- Operate systems including POS, inventory/catalog tools, and communication devices
- Maintain high energy and customer focus in a fast-paced retail environment
- Support store operations including transactions, inquiries, and general workflow
- Build relationships with customers to drive loyalty and repeat business
- Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
- Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
- Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
- Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
- Support continuous improvement initiatives related to store processes and operational standards.
Qualifications
Required:
- High School Diploma or GED
- Valid Driver’s License
- Strong communication (verbal and written) and interpersonal skills
- Customer-focused mindset with strong listening and problem-solving abilities
- Willingness to learn automotive parts and technology systems
Preferred:
- Experience in automotive, retail, or parts environment
- Hands-on experience with vehicle repair or maintenance
- Knowledge of inventory or cataloging systems
- Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments
- ASE Certification (not required)
Leadership
- Demonstrates personal accountability and ownership of customer outcomes
- Leads by example in delivering exceptional customer service
- Supports team members by sharing knowledge and assisting with problem-solving
- Contributes to a positive, collaborative, and high-performance team environment
- Shows initiative in learning and career development
Organizational Structure
- Reports to: Store Manager / Assistant Store Manager
- Works closely with: Counter Sales team, Inventory/Operations staff, and Wholesale customers
- Part of: Retail Store Operations within NAPA
Physical Demands / Working Environment
- Retail store environment with frequent customer interaction
- Standing for extended periods and frequent movement within the store
- Ability to lift and move automotive parts and materials (moderate weight)
- Use of computers, phones, and POS systems regularly
- Fast-paced environment requiring multitasking and responsiveness
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
