WHO WE ARE:
Since 1907, Neiman Marcus has been a leader in luxury retail, providing a uniquely curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary. Known for creating Neiman Marcus magic through exceptional experiences, Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. We serve customers across our stores, digital channels and through remote selling. Neiman Marcus is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.
Job Description:
Stylist Support Manager
What This Position is All About
Under the direction of the Personal Stylist Manager, the Stylist Support Manager is responsible for the seamless execution of all luxury styling services, client events, and off-site visits. You will lead and mentor a team of Stylist Assistants, ensuring they provide world-class support to our Personal Stylists while maintaining the highest standards of operational excellence. Your goal is to ensure that every "behind-the-scenes" detail is executed with white-glove precision to drive client loyalty and business growth.
Who You Are
- A Master of Logistics: You possess a high degree of organizational skill and can manage complex schedules and moving parts without breaking a sweat.
- A Graceful Leader: You inspire a team of assistants through thoughtful leadership, maintaining a calm and professional demeanor in a high-pressure, fast-paced environment.
- A Solution-Oriented Strategist: You proactively identify potential bottlenecks in client visits or events and implement critical-thinking solutions before they impact the client.
- Detail-Obsessed: You understand that in the luxury sector, the "small things" are the big things. You are constantly looking for ways to elevate the presentation and efficiency of our services.
- Discreet and Professional: You handle high-end clientele and sensitive information with the utmost confidentiality and poise.
You Also Have
- A proven track record of managing support teams or operations within a high-end service, hospitality, or luxury retail environment.
- Operational Proficiency: Experience with logistics, inventory management, or event coordination.
- Tech Savvy: Proficiency in utilizing clienteling tools, scheduling software, and MS Office (Excel is a must for tracking logistics).
- Ultimate Flexibility: A "no task is too small" attitude and the ability to work a flexible schedule, including evenings, weekends, and holidays, to accommodate high-profile client needs.
As The Stylist Support Manager, You Will:
- Lead & Develop the Assistant Team: Direct, coach, and mentor Stylist Assistants to ensure they are executing their tasks to Company standards.
- Oversee Styling Visit Logistics: Coordinate the end-to-end operations for off-site styling visits and home "closet cleans," including transport, kit preparation, and post-visit processing.
- Execute Client Events: Manage the tactical setup and breakdown of in-store styling events and trunk shows, ensuring the environment is curated and welcoming for VIP guests.
- Maintain Service Standards: Conduct regular "quality control" checks on fitting rooms and styling suites to ensure they remain pristine and reflect the brand’s high-end aesthetic.
- Inventory & Merchandise Flow: Take initiative to monitor new luxury deliveries; ensure the assistants are pulling the right product for stylists and that all merchandise is handled with extreme care.
- Resolve Operational Friction: Act as the primary point of contact for resolving logistical issues, ensuring that the Personal Stylists can focus entirely on their clients.
- Talent Management: Hire, train, and onboard new Stylist Assistants, building a pipeline of talent that understands the demands of the luxury market.
- Performance Oversight: In partnership with the Personal Stylist Manager, address performance concerns within the assistant team and provide ongoing feedback to ensure maximum productivity and service excellence.
YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP:
- Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
- Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
- Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
- An amazing employee discount
Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
Thank you for your interest with Exemplar Luxury Group. We look forward to reviewing your application.
Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact candidatesupport@exemplarluxury.com.
Salary Range $78,007 - $97,509*
Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.
