The Operations Manager leads on-site Registration and Will Call for Supercross events, including hiring, scheduling, and supervising seasonal staff and handling registration documents and Will Call funds. The role also manages credentials, tour hotel contracts and rooming lists, unit-level travel and accommodations, budget accounting support, team and crew packets, event supplies and apparel, summary reports, and summit presentations. The ideal candidate is organized, able to manage multiple priorities and deadlines, and comfortable working both independently and as part of a team in a fast-paced touring environment.
Essential Functions
- Oversee on-site Supercross Will Call operations, including:
- Hiring and supervising seasonal Will Call staff.
- Coordinating staff schedules and transportation for each event.
- Providing staff with required event information.
- Distributing and collecting registration documents, Will Call balance sheets, and funds.
- Manage credential application databases and websites; design, source, and produce all Supercross credentials, including seasonal credential boards.
- Manage tour hotel contracts and rooming lists for all Feld departments and contractors.
- Manage the Will Call email account and weekly pass list for SX and SMX Playoffs.
- Prepare team and crew packets with hotel, travel, parking, and contact information.
- Order event supplies, including media passes, parking passes, permit stickers, wristbands, pit stickers, waivers and release forms, and booth signage.
- Coordinate with Human Resources to ensure all required new-hire documentation is completed and processed.
- Design and order all staff and crew apparel in coordination with management, following uniform guidelines and brand style guides.
- Create presentation decks for the management and crew summit.
- Support unit-level travel logistics: track flights in Concur, distribute weekly travel reports, and arrange hotel accommodations for all unit personnel within each engagement’s budget, following Feld’s best practices.
- Submit summary reports at the start and end of each engagement, including hotel, transportation, and PR summaries, plus other reports as needed.
- Provide accounting support for unit-level budget spending.
- Perform other relevant duties as assigned by the supervisor.
Qualifications
- College degree preferred, but not required.
- Project management experience preferred.
- Experience in event, touring, or live entertainment operations preferred.
- Experience coordinating hotel contracts, rooming lists, and travel logistics, preferably using a travel and expense system such as Concur.
- Experience preparing summary reports and presentation materials.
- Ability to travel and work on-site at events as required.
Skills & Abilities
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, and Outlook).
- Personal characteristics: team player, task-oriented, quick learner, self-starter, and critical thinker.
- Organization and time management, with the ability to multitask and meet competing deadlines.
- Written and verbal communication with staff, management, vendors, and contractors.
- Ability to learn databases and web-based applications.
- Ability to thrive in a fast-paced environment and adapt to changing event schedules and locations.
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