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Little Rock, Arkansas, United States
Onsite
Not Available
Closing Date:
Sponsorship Available:
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.
Department's Website:
Minimum Qualifications:
High School diploma, GED, or formal educational equivalent
Seven (7) years of experience in registration, billing, or scheduling in a healthcare environment
Preferred Qualifications:
Bachelor's Degree in Business, Healthcare, or a related field
Three (3) years of experience in registration, billing, or scheduling in a healthcare environment
Leadership or supervisory experience
Qualifications Equivalencies:
Additional Information:
Responsibilities:
Supervises department staff by monitoring activities and productivity daily and takes appropriate action to ensure staff consistently meet performance standards
Responsible for ensuring the team meets expectations for work queue productivity, quality, and customer service
Seeks out continuing education on regulatory changes and industry standards; ensures information is provided to staff in a timely manner and based on workload
Documents personnel issues and promotes a balanced and conducive work environment
Ensures all department, CABC, ICE, and UAMS policies are followed
Establishes and maintains performance standards for productivity, quality, and compliance
Implements process improvement and reports results
Ensures staff is educated and conducts themselves in the performance of all duties
Knowledge of individual responsibility and ensures staff preparedness following Joint Commission standards and facility safety and emergency preparedness standards
Maintains current knowledge of the profession and all state and federal regulatory mandates.
Maintains required job skills competencies and completes skills assessments annually
Completes and maintains documentation of continuing education hours annually
Supervises the day-to-day operations of the assigned Access Coordinators and Patient Representatives.
Responsible for knowing and understanding clinic policies/procedures and is able to act on these policies/procedures
Schedules, reschedules, coordinates, and cancels appointments using the hospital systems
Works closely with management to develop, implement, and maintain formalized training plans
Responsible for annual training facilitation of staff development and providing employee coaching.
Responsible for employee evaluations.
Works with CABC Support for timekeeping and other HR items.
Promotes teamwork and models the core concepts of Patient Family-Centered Care (PFCC).
Conducts and assists with crucial conversations with staff when disagreements occur and when necessary progressive discipline.
Conducts team meetings and one-on-one meetings with direct reports.
Participates in new employee onboarding, training, and development of staff
Provides proper transfer of information as necessary using communication skills and tools.
Ensures staff is collecting all front-end payments during the check-in process.
Performs other duties as needed.
Salary Information:
Required Documents to Apply:
Optional Documents:
Recruitment Contact Information:
Please contact askrecruitment@uams.edu for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
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