Supervisor, Child and Family Program Services (BSW/MSW) - Permanent Full-Time

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.” 

View more comments from our clients and their family members.

Pay Range

Base Salary: $53,000.00-$66,000.00 (commensurate with experience)

We are seeking an experienced Social Worker to join us as Supervisor for Child and Family Program Services.

Reporting to the Manager, Client Care & Operations – West, you will provide comprehensive mental health and case management for Mental Health Support for Families with Children Program funded by the Peel Connected Families: Parenting Support program.

The Supervisor for Child and Family Program Services manages a caseload of 63 families. In this position, you will conduct initial home assessments, regular field visits to clients; revise and update client care plans; develop discharge plans; assess the performance of field staff; link clients to the appropriate community resources; respond to service inquiries and process referrals from potential clients and external sources; conduct intake screening and assessments by phone or through on-site visits, develop individualized client care plans; provide information, referral services and system navigation support; assign, schedule and monitor a team of Child and Family Support Workers and volunteers and respond to inquiries regarding VHA programs and services.

The Supervisor will also participate in VHA services and quality initiatives and ensure all activities conducted within the policies, procedures and standards of confidentiality of VHA. #LI-CF1 #INVHACorp

Key Areas of Accountability:

• Receives inquiries for service and conducts initial visits with clients to determine eligibility and collaboratively establish care plan
• Schedules Child and Family Support Workers (CFSW) and supervises delivery of service to clients
• Matches, schedules and supervises CFSW volunteers
• Conducts Field Supervision on all clients receiving VHA services
• Provides team leadership including team problem solving for service plans, Child & Family Support Workers (CFSWs) scheduling, supervision and other operational needs, among other items
• Provides program support and administration, including documenting and inputting all client intakes, information relating to scheduling, client care plans, changes to service and all other documentation for Child and Family Support Workers (CFSW) among other items
• Supports service outreach and program promotion

Required Qualifications:

• Bachelor of Social Work (BSW) is required; Master of Social Work (MSW) is preferred
• Minimum of 3 years’ direct experience working with families with children facing mental health challenges
• Registered and in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) preferred
• Demonstrated experience in family and mental health counselling, including crisis intervention and supportive counselling
• Proven group facilitation skills, including program delivery and psychoeducational groups
• Experience in client service coordination, case management, and staff supervision
• Experience working collaboratively with Child and Family Support Workers, Volunteers, and Social Work students
• Strong knowledge of community resources, social service systems, and best practices in family and mental health support
• Ability to work effectively in a multidisciplinary team environment
• Knowledge and experience with practical application of employment and health & safety legislation
• Knowledge of the city, and the various components of the Agency preferred
• Excellent interpersonal, communication and organizational skills
• Demonstrates excellent written and verbal communication skills to effectively engage with clients, families, and interdisciplinary teams
• Computer skills in word processing and data entry
• A valid Ontario Driver's license and use of a car on the job is required

What makes VHA’s compensation unique?

• Benefits and pension plan for permanent eligible employees

• Compensation for education and professional development

• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career

• Mentorship and peer support

• Career development opportunities

• Employee and family assistance program

• Wellness resources

• Perks & discounts

• Staff & service provider events

Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

How to Apply?

Our online application should take about 5 to 10 minutes to complete.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.

In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.