Supervisor, Property and Facilities Maintenance

Job Summary:

Provide leadership, supervision, guidance, and mentorship to the team of operations and maintenance personnel in the areas of customer service, systems operations, and building maintenance. This position will carry out sound practices in financial management, safety, energy and sustainability management, and environmental stewardship. This high level of commitments to service and leadership requires the employee to be available for response 24/7.

Job Description:

• Inspect and audit the portfolio or property and personnel output regularly to ensure that established standards of quality service are being met.

• Access work load and positional vacancy, recruit and attend to the proper training and orientation of all personnel under direct supervision in accordance with recruiting guidelines and training programs.

• Review, updates, and implement the building’s emergency preparedness programs; train and supervise operations personnel in responding appropriately; and ensure tenant customers are familiar with their associated roles and responsibilities.

• Ensure workers compensation requirements, OH&S standards, hazardous material handling regulations and all similar regulations of any authority having jurisdiction are fully implemented.

• Develop a personalized training program together with Technical Services that ensures employees are familiar with and remain current on safety regulations for operations, maintenance, repairs, tenant services, and construction at the property or within the portfolio.

• Regularly dialogue with tenant customers or building liaisons in the performance of responsiveness of requests.

• Oversee purchases made by the operations team, review monthly expense statements and prepare projections, variance reports, and analysis to assist the property manager to produce timely reports.

• Assist technical services and the management team in setting appropriate quality standards and strategic operation initiatives, sustainability, risk management and software programs.

• Investigate all incident reports, address on-site insurance and risk-management concerns and coordinate claims with the property manager and risk administration team.

• Monitor consumption, waste, and environmental conditions at all times. Be accountable to maintain and improve the property or portfolio’s sustainable performance, certification and reporting requirements.

• Oversee the performance of personnel assigned to carry out repair, replacements, leasehold, and capital improvement projects at the property or portfolio; taking time to fully understand the scope of work and contractual obligations.

• Conduct site inspections during work in progress and assist the project manager in addressing code issues, improper workmanship and disputes.

• Have a strong focus on communication, collaboration, coordination, and cooperation to achieve common goals and objectives.

• Assist the property manager in preparing the annual long-range plan for the property or portfolio and by way of establishing annual budget priorities, and with participation of the on-site operations team, and suppliers. Provide annual budgets for utility consumptions, security, cleaning, routine and non-routine maintenance, grounds expenses and major expenditures associated with life cycle replacement of building equipment and systems.

• Proficient in the Spanish language with the ability to read, write and speak. Spoken and written English fluency will be considered an asset

• Perform other duties as assigned.

• Perform major storm restoration work and associated drills as assigned.

• Follow all policies and procedures.

Additional Job Description:

This person must be open to cover the demands of other regions depending on the needs of the operation.

Required Education and Experience

• High school

• 6-8 years of progressive facilities experience, leading others in customer service and mechanically included business environments

Preferred Education and Experience

• Completion of the Systems Maintenance Technician, Systems Maintenance Administrator program in BOMA would be an asset

Required Licenses/Certifications

• Must be able to produce clean drivers abstract. Possess valid Class 5 driver’s license.

Preferred Licenses/Certifications

• Certification for the following: WHMIS, Standard First Aid and Level C CPR, Fall Protection, Will provide training as necessary.

• Facility Management Associate Designation

• Project Management Professional Designation

• Certified or able to become a Scissor Lift Operator

• Fifth class Power Engineering Certificate or a Building Operator ‘A’ or ‘B’ Certificate would be an asset

Travel Requirements

• Travels: Yes

• Percent of time: 50%

• Overnight required: Yes, when required

Physical Demands

• Stationary Position - Seldom

• Climb - Seldom

• Kneel - Seldom

• Grab - Seldom

• Bend - Seldom

• Lift/Carry Over - 10-30 lbs.

• Vision - 20/20 Corrected Vision

• Hearing - Receive and comprehend detailed verbal information

LUMA Energy is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, military status, disability, or any other characteristic protected by federal or local laws.