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Dallas, Texas, United States
Onsite
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Job Summary
Responsible for the overall supervision, planning, direction and execution of work for non-exempt and/or exempt employees in a medium or large sized operational unit. The functional activities are complex and have a moderate impact on overall operations. This level supervises employees in complex clerical/administrative/trade, or complex technical functions that provide services to persons inside or outside the organization. Work performed is non-routine and complex semi-skilled, skilled, or technical in nature.
Job Description
Overview
The Supervisor-Public Safety Communications oversees, supervises, and participates in a wide range of communication efforts for the Police Department.
Essential Functions
1 Oversees the call takers answering phones in the Call center; monitors the use of appropriate customer service and the correct delivery of information; provides analysis and performance feedback to ensure the efficiency of the services.
2 Evaluates call taking and communications methods and operations; monitors the efficiency of services and implements updates to ensure effectiveness.
3 Supervises and monitors hiring and recruiting for the department; maintains a working relationship with the Police Personnel and Civil Service personnel to ensure that staffing and hiring needs are met.
4 Responds to requests to fill vacancies through police announcements and other communications; reviews all applicants that pass Civil Service to determines if qualifications meet or exceed expectations.
5 Coordinates and facilitates interview panels, submission of all paperwork, and preparation of letters of employment and onboarding activities.
6 Oversees the division open records section; reviews and evaluates incoming and outgoing open records requests; ensures requests are completed within a timely manner, and checks for record accuracy; coordinates with other agencies, offices, and departments to handle open records requests.
7 Performs a variety of payroll related work for personnel within the department; reviews and approves exceptional leave and overtime, documents changes for audits, and performs consistent reviews on employee cards.
8 Creates and develops consistent and professional communications standards throughout the department and its activities to promote success and meet goals.
9 Performs any and all other work as needed or assigned.
Knowledge and Skills
1 Thorough knowledge of police department.
2 Knowledge of human relations and supervision necessary to function as a supervisor.
3 Knowledge of communications practices and standards.
4 Knowledge of police information software and internal systems.
5 Ability to oversee call center and evaluate performance of call takers.
6 Ability to establish a good rapport and working relationship with customers and the general public.
7 Communicating effectively verbally and in writing.
8 Establishing and maintaining effective working relationships.
Minimum Qualifications
EDUCATION:
EXPERIENCE:
AND
EQUIVALENCIES:
LICENSE and CERTIFICATIONS:
OTHER REQUIREMENTS:
PREFERENCES:
Salary Range
The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.
City of Dallas is an Equal Opportunity Employer.