Supervisor, Quality Operations (Onsite - Acton, MA)

Job Summary

This role is a hands-on Quality Supervisor/Lead responsible for managing and developing a team of Quality Technicians while ensuring manufacturing products meet quality and regulatory standards. The position oversees daily team activities, performance metrics, training, scheduling, and employee development, while also supporting inspections, quality documentation reviews, nonconformance investigations, equipment troubleshooting, and continuous improvement initiatives. Working closely with Quality Engineers, the individual helps maintain inspection and testing procedures, recommends process improvements, approves technician work, and drives compliance with quality systems. The ideal candidate has a bachelor's degree or equivalent experience, at least five years of combined quality and supervisory experience, strong leadership and communication skills, and experience in regulated environments such as medical devices, FDA 21 CFR 820, or ISO 13485. Knowledge of Lean Six Sigma, SPC, ASQ methodologies, data trending, and process controls is highly desirable.



Responsibilities:

Hires, manages, and mentors direct reports including daily interactions and performance reviews.

Provides leadership to team members, including but not limited to, training support on processes and

procedures.

Schedules work of direct reports to achieve business goals and objectives.

Establishes and tracks daily team metrics to ensure performance targets are achieved.

Performs complex tasks to ensure compliance with quality standards.

Works with Quality Engineers, and other team members, to ensure effective inspection and test procedures are implemented and maintained.

Works on the development of standards to meet quality specifications and recommends procedural

changes.

Collaborates with Quality Engineers with equipment troubleshooting and failure analysis.

Reviews applicable DHR documentation including inspection records, non-conformances, and deviations.

Manages, facilitates, and participates in continuous improvement projects.

Approves / signs-off work of Quality Technicians

Performs other duties as assigned.

Education and Experience:

Minimum Requirements:

Bachelors degree or equivalent experience

Combined 5 years of Quality Technician and/or supervisory experience

Preferred Skills and Competencies:

Education and/or experience in an engineering, technical or scientific discipline.

Prior experience working in a regulated industry such as Quality System Regulations 21CFR820 and/or ISO 13485.

Ability to handle team interpersonal conflicts and find an acceptable resolution.

Effective verbal communication and excellent technical writing skills.

Proven experience to organize, prioritize and follow through on multiple tasks with minimal supervision.

Experience creating and analyzing trend and pareto charts.

Experience or certification in Lean Six Sigma, SPC, ASQ, and/or ISO process controls.

Excels at generating and maintaining organized and accurate records.

Experience with Microsoft software.

Prior supervisory / team leadership experience.

Physical Requirements:

Sitting 30%, Standing 70%

Occasional handling (push/pull) and/or lifting up to 50lbs

Ability to operate inspection hand tools and instrumentation

NOTE: This position requires on-site working (requires on-site office/plant/lab work). #LI-Onsite

Additional Information:



Compensation & Benefits:

For U.S.-based positions only, the annual base salary range for this role is $73,800.00 - $110,700.00

This position may also be eligible for incentive compensation.

We offer a comprehensive benefits package, including:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs

Application Details:
This job posting will remain open until the position is filled.
To apply, please visit the Insulet Careers site and submit your application online.

Actual pay depends on skills, experience, and education.