Support Engineer - Power Apps and Power Automate

Accountabilities:

• Troubleshoot Canvas and Model-Driven Power Apps, including formula and expression errors, delegation warnings, control behavior, performance problems, load-time issues, and other application-level challenges.
• Diagnose data source and connector issues involving authentication, refresh failures, connector limits, throttling, and related integration problems, while identifying practical resolutions for customer environments.
• Resolve Dataverse issues involving tables, columns, relationships, security roles, permissions, business rules, and other platform configuration requirements.
• Troubleshoot Power Platform environments and ALM processes, including solution imports, managed and unmanaged solutions, environment variables, deployment failures, and related configuration issues.
• Investigate Power Automate Cloud Flow failures involving triggers, expressions, dynamic content, loops, concurrency, run history, scheduled flows, and approvals.
• Support Power Automate Desktop and RPA issues, including machine registration, unattended runs, credentials, gateways, and automation execution problems.
• Troubleshoot integrations involving Teams, SharePoint, Outlook, Dataverse, APIs, and other connected services, including throttling, API limits, retry policies, and performance issues.
• Diagnose DLP policy blocks, governance-related failures, licensing questions, and premium connector requirements where applicable.
• Reproduce reported issues before confirming resolutions and provide clear, accurate customer-facing updates and comprehensive case documentation.
• Escalate issues outside your scope with complete troubleshooting evidence and contribute reusable solutions to the knowledge base.
• Maintain required standards for response times, resolution quality, SLAs, customer satisfaction, and overall case ownership throughout committed shifts.

Requirements:

• Demonstrated hands-on experience building and supporting Microsoft Power Apps, including both Canvas and Model-Driven Apps, with the ability to troubleshoot production or enterprise use cases independently.
• Strong practical experience developing and troubleshooting Power Automate flows, including cloud flows and, ideally, Power Automate Desktop/RPA.
• Working knowledge of Dataverse, connectors, environments, Power Platform security, ALM, DLP policies, and common integration patterns.
• Strong troubleshooting capabilities, including the ability to investigate error messages, logs, telemetry, flow run history, and platform behavior to identify root causes.
• Strong written and verbal English communication skills, with the ability to explain technical issues clearly to customers and document troubleshooting steps and resolutions accurately.
• A customer-focused approach with strong problem-solving skills, ownership, reliability, and the ability to manage technical cases through to resolution.
• Experience working in customer-facing technical support, service desk, enterprise support, or similar environments is preferred, particularly where SLA and resolution-quality targets are involved.
• Microsoft certifications such as PL-100, PL-200, PL-400, or PL-600 are valuable but not mandatory.
• Exposure to Power BI, Azure, SharePoint, or Dynamics 365 is an advantage, as is proficiency in languages beyond English.
• Reliable high-speed internet, a suitable working system, and a quiet workspace are required for remote case handling.
• Willingness to complete background verification, NDA requirements, client security procedures, data-handling requirements, technical training, and any required assessments or certifications.

Benefits:

• Fully remote freelance/gig engagement that can be completed from India.
• Flexible 4-hour or 8-hour shift blocks, allowing experienced engineers to select suitable working windows from available schedules.
• Pay-per-ticket compensation based on ticket complexity and successful resolution, with rates, complexity tiers, and payment cycles communicated before the first shift.
• Output-based earning structure where payment is linked to genuine resolution and quality rather than simply closing tickets.
• Opportunity to work on real enterprise Power Platform support cases across Power Apps, Power Automate, Dataverse, integrations, security, governance, and automation.
• Flexible technical work that can complement other professional commitments.
• Remote access to structured onboarding, client-specific process and technical training, and required support resources.
• Please note that this is not salaried employment, does not include employment benefits, and does not guarantee a fixed monthly income; earnings depend on selected shifts, tickets handled, ticket complexity, and successful resolutions.