Surgical Assist Coordinator

Accountabilities:

• Serve as the primary contact for customers regarding surgical assist coverage communications across assigned markets.
• Learn and apply market-specific requirements and dynamics related to surgical assist coverage.
• Build strong, supportive relationships with clinical leadership and provide guidance on coverage priorities.
• Proactively identify scheduling and coverage conflicts and develop multiple potential solutions.
• Assess urgent coverage issues independently, escalating when appropriate and communicating decisions clearly and promptly.
• Ensure clinical managers have the staffing coverage required for scheduled procedures.
• Coordinate urgent add-ons, last-minute schedule changes, and related communications across stakeholders.
• Work with surgeon offices to obtain complete and accurate case details for coverage planning.
• Serve as the primary internal contact for scheduling needs and operational inquiries.
• Communicate coverage status, updates, and changes to surgeon offices in a timely and professional manner.
• Maintain accurate surgeon scheduler contact information in USMON/Salesforce for weekly case confirmations.
• Contact surgeon offices during high-volume periods to identify unscheduled cases and offer available services.
• Support surgeon office education and collaboration with Direct Patient Billing teams.
• Obtain credentialing sponsor forms from surgeon offices to support surgical assist operations.
• Collaborate with scheduling and clinical teams to ensure smooth onboarding of new customers and surgeon office staff.
• Track and report case volume, utilization, cancellation trends, and other operational metrics.
• Submit requests for new surgeons to be added to relevant systems and follow up on new customer requests.
• Assess coverage needs and coordinate with operational and clinical teams to determine service capabilities.
• Support revenue cycle management and scheduling teams with the collection, review, and verification of patient demographic and insurance information when needed.
• Monitor surgical descriptions and estimated procedure durations to support accurate coverage planning.
• Use Excel and scheduling systems to generate reports, analyze trends, and identify opportunities for workflow improvement.
• Maintain accurate data entry and efficient case management workflows across scheduling and EMR platforms.
• Contribute to additional clinical operations and process improvement projects as assigned.

Requirements:

• 3–5 years of experience in surgical scheduling, healthcare administration, or a comparable healthcare operations role.
• High school diploma or equivalent experience; additional education or certification in medical office administration or healthcare management is a plus.
• Experience working in a medical office or healthcare environment, preferably involving surgical scheduling or coordination.
• Familiarity with EMR systems, medical billing, and authorization workflows is preferred.
• Advanced proficiency in Microsoft Office, particularly Excel, including data sorting, filtering, formulas, and report creation.
• Strong computer literacy and experience working with scheduling systems and electronic medical records.
• Fast and accurate typing and data-entry skills.
• Excellent verbal and written communication skills, with the ability to interact professionally with surgeons, clinical leaders, staff, and external partners.
• Strong customer service skills, including patience, empathy, professionalism, and a solutions-oriented approach.
• Exceptional attention to detail and the ability to multitask and prioritize effectively in a fast-paced environment.
• Strong analytical, critical-thinking, and problem-solving skills with the ability to make sound decisions under time-sensitive conditions.
• Ability to coordinate multiple stakeholders and manage complex scheduling logistics independently.
• Consistent attendance and reliability in fulfilling regular work responsibilities.
• Ability to work for extended periods at a computer and perform occasional light lifting, reaching, standing, walking, bending, or stooping as required.

Benefits:

• Opportunity to play a central role in surgical operations and patient service coordination.
• Fast-paced healthcare environment with cross-functional collaboration.
• Exposure to clinical operations, scheduling, revenue cycle workflows, and healthcare technology.
• Opportunity to contribute to operational reporting and process improvement initiatives.
• Professional interaction with surgeons, clinical leaders, healthcare staff, and external partners.
• Supportive environment focused on accurate coordination and quality customer service.
• Reasonable workplace accommodations available for qualified individuals with disabilities.