At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a skilled and detail-oriented Smart Hands Information Technology Support Professional to join our Data Center team. In this role, you will be responsible for providing critical on-site technical assistance, ranging from hardware installation and cable patching to executing precise troubleshooting instructions from remote engineering teams. You will work alongside a collaborative and process-driven team dedicated to maintaining the highest standards of data center uptime, service assurance, and environmental compliance.
What You’ll Do
In this role, you will:
Execute Hardware and Infrastructure Lifecycle Tasks: Rack, stack, cable, and perform hardware installations or upgrades on servers, storage devices, and networking equipment while managing asset tagging and inventory reporting.
Collaborate for Technical Problem Resolution: Partner closely with remote engineers and customers to diagnose hardware or network issues, perform power-cycling, swap components, and execute basic commands under supervision.
Ensure Compliance and Safety: Strictly adhere to all data center access protocols, safety regulations, and security procedures while maintaining accurate records of work performed to support external compliance audits.
What You’ll Bring
The ideal candidate will have:
1+ years of experience in Information Technology hardware operations or secure data center environments.
Strong knowledge of server, storage, and network hardware, including hands-on familiarity with copper and fiber cabling standards.
Proven ability in following complex technical instructions, executing basic networking commands, and collaborating seamlessly with remote, cross-functional teams.
A Degree in Information Technology, Computer Science, Electronics, or a related field (or equivalent practical experience).