System and Software Trainer (Learning & Development Specialist 2)

Initial Posting Date:

05/18/2026

Application Deadline:

05/28/2026

Agency:

Department of Consumer & Business Services

Salary Range:

$5,714 - $8,764

Position Type:

Employee

Position Title:

System and Software Trainer (Learning & Development Specialist 2)

Job Description:

Our mission...

To equitably protect and empower consumers and workers while maintaining a predictable yet innovative regulatory environment for the businesses we regulate.

The Department of Consumer and Business Services (DCBS) is a progressive business regulatory state agency dedicated to the mission of protecting and serving Oregon's consumers and workers while supporting a positive business climate. The department administers state laws and rules governing workers' compensation, occupational safety and health, financial institutions, insurance companies and building codes. The department has consumer protection and education programs, offices, and ombuds to help consumers, injured workers, and businesses.

This position is with the Workers' Compensation Division (WCD). WCD administers, regulates, and enforces the laws and administrative rules governing the Oregon workers' compensation system.

This position is represented by the Service Employees International Union (SEIU).

Recruitment Timeline:

*These dates are approximate and are subject to change. *

Recruitment closes: May 26, 2026

1st round interviews: week of June 15, 2026

2nd round interviews: week of June 22, 2026

Anticipated start date: July 20, 2026 or August 3, 2026

What’s in it for you:

• Rewarding work in a productive and creative environment

• Colleagues who are passionate about public service

• Work/life balance, 11 paid holidays a year, and a competitive benefits package

• Advancement and learning opportunities that will help grow your career with the State of Oregon

• Possible eligibility for the Public Service Loan Forgiveness Program

This position is eligible to telework on a part-time basis once the incumbent has gained the proficiency to perform work independently. However, regular scheduled office hours are also required, as the incumbent will be required to be in office to support in-person training needs, training materials, and delivery of training and other activities associated with active training activities and execution.

Here’s what you will do:

As a System and Software Trainer, you will serve as a dedicated system trainer to support a major IT system replacement project as well as training/support on the new technology solution for both new employees and also for support and retraining of current employees. Duties include:

• Developing the training plan and training strategy

• Conducting assessments

• Developing training materials and guides

• Adapting instructional content and delivery methods for various levels of knowledge and learning styles

• Developing metrics to assess needs and effectiveness, plan execution, and evaluation

• Partnering closely with a wide variety of cross-functional teams and resources to gather information, validate training material, and assist with the development of OCM/communications to support all phases of the training plan

For a complete listing of the duties and responsibilities of this position, please review the position description.

Here’s what you need to qualify:

Minimum Qualifications:

• Five years of work experience designing, planning, and implementing adult education courses, or applying web-based technologies in a blended learning environment

OR

• Five years of work experience designing, planning, and implementing organizational development strategies

Note: A bachelor's degree in Education, Organizational Psychology, Business or Public Administration, Training and Development, Human Resources, Organizational Behavior, or related field may substitute for three years of the work experience stated above.

Requested Skills:

• Experience leading training within large-scale IT modernization or system replacement projects.

• Ability to coordinate training with project team resources, leadership, technical staff, SMEs, vendor resources, and various other internal and external stakeholder groups

• Consistent commitment to providing clear guidance, support, and feedback to learners and partners

• Commitment to customer service, respectful workplace practices, and supporting a diverse and inclusive learning environment                                                                                                

• Ability to tailor instructional materials and training delivery for varied knowledge levels, job roles, and learning styles

• Ability to maintain positive working relationships and contribute to constructive problem solving

Application information:

• A resume and cover letter are required for this job posting. Please attach them in the “Resume / Cover Letter” section of the application.

• Please ensure that you clearly demonstrate in your application materials that you meet the qualifications and requested skills listed above and that you follow all instructions carefully. Only complete applications received by the posted application deadline date will be considered.

• You may be asked to submit a skills assessment, a writing sample, or a video interview as part of the application screening process.

Additional information:

• Per the Pay Equity Law passed in 2017, an employee pay assessment will be conducted to determine what pay step the successful candidate will be offered.  The assessment will be based on the relevant experience, education, training, and certifications documented in the application materials.  On average, candidates new to state service will most likely be offered compensation in the lower to mid-level of the salary range.

• The salary range listed is the non-PERS eligible rate. If you are already a participating PERS member or once you become PERS eligible after 6 months of employment, the salary range will increase by 6.95% and the required 6% employee retirement contribution will be deducted from your pay.

• This position is subject to a fingerprint background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. This information may be required after the interview process, depending on the requirements of the position.

• Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For further information, please see the following website: Veterans, Disabled Veterans & State Servicemembers. NOTE: If claiming preference please be sure to check your Workday account for pending tasks in the “My Tasks” section at the top of the Candidate Home page.

• We hire preferred workers!  For more information, please visit our website: Preferred Worker Program.

• The Department of Consumer and Business Services (DCBS) does not offer VISA sponsorships. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet our agency employment eligibility standards. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. DCBS will use E-Verify to confirm that you are authorized to work in the United States.

Helpful links and contact information:

Learn more about DCBS

DCBS Career Fairs and Workshops

Understanding the State Application Process

Help and Support webpage

For more information you may contact us by e-mail at DCBS.Recruiting@dcbs.oregon.gov.

DCBS is fully committed to attracting, retaining, developing, and promoting the most qualified candidates without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, or veteran status.  For more information, please visit our diversity, equity, inclusion and belonging webpage.