Systems Support Technician

St. Johns County residents enjoy a healthy quality of life with many perks including one of the top rated public school systems in the State of Florida, miles of beach shoreline, peaceful estuary scenery of the St. Johns River, long established agriculture and equestrian scene, and the nation’s oldest city, historic St. Augustine. In 2019 St. Johns County was ranked the 10th fastest growing county in the United States showcasing that there is truly something for everyone in St. Johns County! 

St. Johns County Board of County Commissioners is seeking a Systems Support Technician for our well-established Management Information Systems (MIS) Department whose headquarters are located in beautiful St. Augustine, Florida.

This position provides technical support for the maintenance and operation of the County’s Management Information Systems.

The ideal Systems Support Technician candidate must possess St. Johns County’s core values of dedication, openness, adaptability, visionary, fiscal responsibility, integrity, humility and must work well in a collaborative team environment.

ESSENTIAL RESPONSIBILITIES

• Troubleshoots and repairs computers, scanners, printers, and other peripheral equipment.

• Installs and supports software applications, including operating systems, in-house applications, and third-party applications.

• Maintains and updates equipment documentation.

• Prepares and configures new computers and equipment for deployment.

• Coordinates departmental software upgrades and installation.

• Terminates and tests network cables.

• Maintains a full-time presence on the job.

• Performs other duties as assigned.

ESSENTIAL REQUIREMENTS

• High school diploma or equivalent recognized certification.

• Requires a minimum of one (1) year of related experience, which may be obtained through an apprenticeship, internship, or similar position, demonstrating knowledge of the basic principles relevant to the major duties of the position.

• Must possess and maintain a valid Florida driver’s license and any other endorsements necessary to legally operate vehicles used while assigned to this position.

• Must possess good interpersonal and communication skills to serve others.

• Must be able to comprehend, speak and write the English language.

• Must be able to operate a computer.

ESSENTIAL SKILLS

• Knowledge of current technology trends and solutions, computing and network standards, protocols, and procedures.

• Knowledge of installation, configuration, maintenance, upgrade and operation of computer hardware, software and peripherals.

• Skill in the installation, and maintenance of computer hardware, software, and peripherals.

• Skill in the analysis of problems and the development and implementation of solutions.

• Skill in the preparation of clear and precise administrative reports.

• Skills in oral and written communication.

ENVIRONMENTAL DEMANDS

• Working Conditions may include some exposure to environmental changes (e.g., outdoor weather and/or field conditions, warehouses, garages, etc.), extreme noises, odors, heights and/or dust.

• Physical Activity may include sitting, walking, lifting heavy objects up to 25lbs, kneeling, crouching, reaching, or standing.

Salary Range:

$52,228.80 -$69,763.20

Compensation Grade:

BCC PG16

Department:

Management Information Services

Location:

4455 Avenue A
St. Augustine, FL 32095


St. Johns County Board of County Commissioners is a drug free workplace and equal opportunity employer. All employment actions are taken without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, handicap, disability, marital status, national origin, veteran status, or genetic information.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.

An applicant eligible for Veteran's Preference who believes he or she was not afforded employment preferences in accordance with Florida law may file a complaint requesting an investigation with the Florida department of veterans affairs. Veteran's Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL 33778. A complaint must be filed within 60 calendar days from the date that the notice of hiring decision is received by the applicant or within three calendar months of the date of the application is filed within the employer if no notice is given. If no notice is given, it is the responsibility of the preferred applicant to contact the employer to determine if the position has been filled.