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Chicago, Illinois, United States
Hybrid
ABOUT THE TEAM
Basis Technologies' Talent and Development (T&D) team works to make our organization an engaging, inclusive home for Beeps to develop their careers and create positive change in the ad tech industry. T&D is made up of four collaborative teams: Talent Acquisition (recruits top talent for Basis), Talent Operations (provides benefits, payroll, perks, and a system support for Basis), Education and Development (leads training and education for Basis employees), and Talent Partners (heads up professional development, management resources, and employee relations).
Collectively, T&D is determined to bring the Basis Manifesto and guiding principles to life through our culture and practices. This team cultivates Raving Fans by constantly ideating on how to ensure every current and prospective employee receives the best experience possible.
The Talent Services Coordinator is responsible for executing key Talent Services processes across the employee lifecycle. This role processes HR transactions, responds to employee inquiries, supports HR technologies, maintains data integrity across systems, and provides administrative and operational support across Talent & Development.
Supporting employee lifecycle operations by processing HR transactions related to hiring, onboarding, talent movement, headcount changes, terminations and more, while ensuring accuracy, timeliness, and compliance with established processes.
Providing employee support through Workday Help and other Talent Services channels, responding to employee inquiries, resolving entry-level cases, educating employees on available resources, policies, and procedures, and promoting a self-service culture.
Maintaining data integrity across Workday and related systems through ongoing data entry, validation, and recurring weekly, monthly, and quarterly audits, proactively identifying discrepancies, resolving data issues, and ensuring the accuracy of employee and organizational data.
Providing administrative and systems support across Talent & Development, including learning administration (course creation, enrollments, attendance tracking, and travel requests), talent administration (position and requisition creation, personnel changes), and recruiting administration (referral bonus processing, sign-on bonus processing, and external job board audits).
Supporting operational excellence across the team by delivering accurate, efficient, and consistent support, assisting with compliance-related activities, contributing to process and service improvements, and supporting cross-functional Talent & Development initiatives and projects.
Strong attention to detail with a commitment to data accuracy, operational excellence, and delivering high-quality work
Ability to manage multiple priorities in a fast-paced environment while maintaining exceptional accuracy, organization, and follow-through
Strong written and verbal communication skills with a service-oriented mindset and commitment to delivering a positive employee experience
Curiosity and a continuous learning mindset, with a desire to understand processes, solve problems, and expand knowledge across Talent & Development operations
Technology-savvy and adaptable, with the ability to quickly learn new systems, tools, and processes and identify opportunities to improve efficiency and service delivery
Thoughtful approach to collaboration, design, and decision-making that prioritizes equity, access, and continuous learning.
Commitment to creating inclusive, respectful environments where all voices are valued and supported.
Previous experience in Human Resources Operations, Shared Services, or a related administrative or customer support role.
Familiarity with HRIS platforms such as Workday, ADP, or similar systems.
Experience supporting employee inquiries in a shared services, help desk, case management, or ticketing environment.
