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Team Lead Customer Care - US Market, f @MYTHERESA at… | Swiftcruit
Team Lead Customer Care - US Market (f/m/d) @MYTHERESA
Est. USD 50,000 - 75,000
Want to know if this job is worth applying to?
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Onsite
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Mid Level|
Full Time
Posted: 3 days ago
Skills
Customer ServiceTeam ManagementProblem SolvingCommunicationMS OfficeTicketing Systems
Company Location
Leipzig, Sachsen, Deutschland
Remote Work Policy
Onsite
Visa Sponsorship
Not Available
WHAT YOU WILL DO
Manage day-to-day operations for one of our in-house customer care teams
Provide the best in class customer service
Dealing with sensitive customer data
Setting personal objectives, targets, and guidelines for team members
Bi-annual team reviews
Ensure the implementation of coaching and training programs
Supporting each team member in their personal and professional growth
Contribute to continuous improvement of our internal processes to strive for an excellent customer experience, on every occasion
Coordinate with cross-functional teams including payment, customs, warehouse, and shipping to troubleshoot product/customer related issues
WHO YOU ARE
Excellent verbal and written knowledge of English, and excellent knowledge of a second language such as German would be a plus
Profound experience and passion for customer service, ideally gained in the e-commerce sector
Understanding the specificities of US customer service and consumer behaviour would be a plus
Experience in team management and a strong sense of teamwork
Problem-solving, decision making, and advocating for our customers
Solid working knowledge of Windows PC, MS Office, and experience with ticketing systems preferred
Pro-active, organized, and the ability to work under time pressure are essential
Flexible attitude and positive approach to change
WHAT WE OFFER
Vacation & Rest: Up to 32 days of holiday (depending on tenure, starting with 28 days).
Catering & Perks: Exclusive canteen and rooftop terrace, discounted meals, as well as complimentary hot drinks and fresh fruit every day.
Mobility & Discounts: Free local public transport, employee discount, "Refer a Friend" referral bonuses, and Employee Share Purchase Plan.
Fitness & Growth: Discounted memberships for sports platforms & gyms, language and e-learning courses, and a company pension scheme.
Perks & Well-being: Individual support for mental health & well-being as well as Social Days.
LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
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