Team Leader – Rental Delivery – Vail

Job Title: Team Leader – Rental Delivery – Vail 

Location: Vail, Colorado

Terms: Seasonal, full- and part-time roles available 

Pay: $21/hour base wage, plus generous tips 

Requirements  

Expect weekend and holiday work. Daily operations broken into morning and evening shifts. No previous experience required!  

About Us  

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years, rallying behind collaboration, teamwork, accountability, and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other. 

Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values.  

Service | Simple | Purposeful | Curious | Give 

Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don’t stop there. Our culture is about being a part of something bigger. Whether it’s contributing to our net zero climate initiatives, building lifelong friendships or making a customer’s vacation memorable, a job at Ski Butlers will be the best decision you make. 

About the Role 

Team leaders (aka shift managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. No two days are the same as a team leader! Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role. 

Perks and Benefits 

• Free Alterra Mountain Company Employee Pass 

• Unlimited access to all Alterra Mountain Company owned resorts, subject to blackout dates 

• Ability to upgrade to Full or Base Ikon Pass at heavily discounted rate 

• Epic Pass - Merchant 

• Discounted access to 500+ industry brands  

• Generous discounts to Rossignol/Dynastar/Lange equipment 

• 401K benefit and match for ALL staff members over 18 years old 

• Apex-MEC (minimum essential coverage) plan available to all seasonal employees. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health. 

• Comprehensive Employee Assistance Programs, emotional wellbeing and work-life balance resources to keep you at your best.  

Primary Responsibilities 

• Opening and closing the shop daily 

• Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift. 

• Plan delivery routes, support calls and pickups for the current and upcoming shift. 

• Respond to customer phone calls, text messages, emails and voicemails in a timely manner. 

• Dispatch ski technicians on reactive support calls 

• Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc. 

• Setting up the next shift for success 

• Upselling existing guests via phone calls/texts in predelivery communication 

Secondary Responsibilities 

• Sizing guests in the proper equipment for orders as they come into our system 

• Schedule work assignments for the following shift. 

• Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements 

• Assisting labor management during slow periods 

• Taking reservations and issuing refunds 

• Assist with delivery and support service operations as needed