Team Member - Tim Hortons

Job Description:

Job Summary:

The Tim Hortons Team Member is the front line in providing Exceptional Guest Experience through the delivery of exceptional products and service.

Essential Functions:

Hospitality & Guest Service:

• Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room
• Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate 
• Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge
• Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You
• Uses proper procedures to ensure the accuracy of every order for every guest
•  Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter
• Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs
•  Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
• Listens carefully to guests and apologizes for the experience in the case of a complaint

Restaurant Operations

• Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided
• Prepares all products as required, following the order monitor to ensure the accuracy of every order
• Communicates showcase and product needs to ensure proper product availability for guests 
• Regularly takes temperatures of the required products and records in the Time & Temperature Log

Policies & Procedures

• Follows all restaurant policies, procedures and standards
• Maintains the front counter and drive-thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant 
• Follows proper hand-washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the General Manager

Health & Safety

• Works in compliance with occupational health and safety legislation
• Knows, understands and follows safe work practices and procedures
• Uses or wears personal protective equipment or clothing as required
• Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the General Manager
• Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

Physical Requirements:

• Frequently reaching above waist, chest, and shoulder level, as well as below waist level 
• Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.) 
• Continuous standing on tiled surfaces for all tasks 
• Ability to stand for long periods of time without a break 
• Frequent hip flexion while walking for all tasks 
• Occasional lifting of boxes of supplies/products weighing from <5 – 50 lbs. vertically from floor to knuckle height 
• Occasional lifting of milk crates weighing between 5 – 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height 
• Frequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens) 

Disclaimer:

The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice. 

Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.