The Service Coordinator is responsible for coordinating day-to-day Chiller Service activities to ensure service requests, technician scheduling, customer requirements, spare parts, documentation, and internal processes are completed accurately and on time.
The position serves as a key coordination point between customers, Chiller Service engineers and technicians, Service Sales, Parts, Finance, and other internal support functions, helping the service team deliver responsive and professional customer support.
The replacement role should preserve the operational support currently provided by Somruk Kotchapongpan, whose work has included urgent customer support, service-request creation and spare-parts coordination.
Key Responsibilities
- Coordinate daily Chiller Service activities, including maintenance, repair, troubleshooting, and emergency service.
- Create and manage service requests/work orders and coordinate technician schedules.
- Communicate with customers regarding service appointments, site requirements, and job progress.
- Coordinate spare parts, materials, and other resources required for service jobs.
- Follow up on open jobs, service reports, documentation, and job closure.
- Coordinate with Service Sales, Parts, Finance, engineers, and technicians to ensure smooth service operations.
- Support urgent customer requirements and escalate critical issues when necessary.
- Maintain accurate service records and support operational reports/KPIs.
Qualifications
- Bachelor’s degree in Business Administration, Management, Logistics, Accounting, Engineering Management, or a related field.
- 2–5 years of experience in service coordination, administration, customer service, order processing, or a related role.
- Experience using ERP or business management systems is required, with SAP and Salesforce experience highly preferred.
- Proficient in Microsoft Excel, Outlook, Teams, and other Microsoft Office applications.
- Strong planning, coordination, and follow-up skills with attention to detail.
- Good communication and customer service skills.
- Able to manage multiple service requests, priorities, and deadlines effectively.
- Good command of Thai and working-level English for emails, systems, and documentation.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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