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Greater London, England, United Kingdom
Remote only
We are looking for a hands-on Tech Ops Intern to support Web3 users and operations across community platforms, blockchain infrastructure, and AI-powered support workflows. This role combines technical troubleshooting, product development, and fast-paced coordination across time zones.
Help operate Web3 community and support channels, including Telegram and Discord, and follow up on user questions in a timely manner.
Triage issues involving blockchain nodes, RPC services, chain synchronization, and on-chain development; gather logs and reproduction steps, and coordinate with the relevant teams.
Develop, maintain, test, and troubleshoot Telegram Bots and Telegram Mini Apps used in support and operations.
Help organize and improve the AI Support knowledge base by structuring common questions, troubleshooting steps, and response workflows.
Respond quickly to urgent issues, assess their scope, reach the right owners, and keep stakeholders updated through resolution.
Document investigations and solutions so recurring issues can be handled more efficiently.
Working knowledge of Web3 and public blockchain ecosystems, including basic concepts such as nodes, chain synchronization, wallets, and on-chain transactions.
Familiarity with RPC usage and common troubleshooting approaches.
Experience operating or administering Telegram and Discord communities or support channels.
Proficiency in at least one mainstream programming language, such as Python, Java, or JavaScript, with the ability to build software independently.
Ability to develop and maintain Telegram Bots and Telegram Mini Apps, and to debug, test, and troubleshoot them.
Strong logical thinking and problem-solving skills; able to quickly understand user issues, organize evidence, and drive follow-up.
Responsive, efficient, and dependable, including when urgent issues require timely coordination across teams.
Fast learner with clear communication and effective collaboration skills.
Availability to work five days per week.
Experience with Web3 projects, developer communities, technical support, or node operations.
Experience with blockchain explorers, node providers, or RPC debugging tools.
Experience building scripts, automation tools, or AI-powered support workflows.
Professional English communication skills and availability to provide some coverage outside China Standard Time, especially for collaboration with Europe or the Americas.
