Job Description:
The Technical Advisor is the main technical point of contact for the client and is responsible for implementing and/or coordinating environment creation and migration of data as required by the scope of the project. The Technical Advisor participates in all stages of the implementation lifecycle for implementing new clients and migrating existing clients into an AWS environment. (Discovery, Testing, Deployment, Post Go Live Support). Project responsibilities include: gathering of customer requirements, effective discovery to understand current state, future state system design and configuration of the system infrastructure, configuration of the technical components of the NextGen solution, knowledge transfer to the customer on system and user maintenance, troubleshooting issues throughout the implementation project cycle and post go-live support, and identifying risks and communicating issues through the Project Manager and internal leadership.
- Document and validate customer’s requirements and map to NextGen functionality.
- Create a system blueprint and dataflow diagram for each project.
- Conduct consulting sessions (on the phone and in-person) to ensure technical readiness of the solution for production.
- Attend internal project meetings and provide status on progress of activities and deliverables.
- Attend client project meetings and provide status on progress of activities and deliverables as well as consult clients on technical architecture requirements.
- Ensure infrastructure meets technical specifications and best practices.
- Be a “go-to” resource for specific functional areas for both internal and external users.
- Execute and modify SQL and Powershell scripting to meet customer needs.
- Document best practices, solutions and contribute to a solutions repository; contribute to internal knowledge share; review posted feedback on a continuous basis and respond to questions.
- Lead and participate in Continuing Education sessions.
- Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release.
- Complete basic and complex troubleshooting steps to resolve customer issues; engaging other teams,
- Perform other duties that support the overall objective of the position.
Education Required:
- Bachelor’s degree.
- Or, any combination of education and experience which would provide the required qualifications for the position.
Experience Required:
- 7+ years of experience healthcare IT in technical role – preferably with enterprise solutions.
- Experience with software in a SaaS / Cloud computing environment.
License/Certification Required:
- Industry certification in networking, SQL, etc.
Knowledge, Skills & Abilities:
- Knowledge of:
- Skill in: Customer centric; excellent organization, communication, collaboration and listening skills, analytical, problem solver, technology and troubleshooting skills.
- Ability to: Independently execute client projects. Read and understand a technical specification from a vendor. Analyze vendor feedback and determine root cause and next steps. Engage with multiple projects & customers at the same time and manage priorities. Lead and facilitate customer workshops and sessions. Willingness to travel to customer sites as needed.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
