Technical & AI Lead – Managed Services - Director

Kia ora, 

Innovate. Build. Reinvent. Make your tech skills count at PwC New Zealand. 

At PwC, our purpose is clear: to build trust in society and solve important problems. This is a place to keep growing. You’ll learn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa. 

Ngā kōrero mo tēnei tūranga / About the role 

It’s like working in industry, with the power of PwC behind you. 

Launch your career with PwC as we grow our Managed Services practice. You’ll deliver ongoing, specialist services that create real, tangible value for clients who see us as trusted partners. Work in structured, repeatable roles, build deep expertise, and develop long-term client relationships — all backed by PwC’s global reach, leading technology and continuous learning. 

Less ambiguity. More impact. A career that grows with you. 

The Technical and AI Lead within Managed Services is a director-level role in Tāmaki Makaurau / Auckland or Pōneke / Wellington. You will be responsible for setting the technical direction for PwC New Zealand’s Managed Services capability, with a particular focus on scalable technology platforms, AI-enabled delivery, automation, architecture, data, cyber and operational resilience. The role acts as the senior technical authority for Managed Services, partnering with leadership, client teams, delivery teams, risk and enabling functions to shape, mobilise and continuously improve managed services offerings and client solutions. Some travel between Auckland and Wellington expected.

Ngā pūkenga ka kawea mai e koe, ka whakawhanakehia rānei i tēnei tūranga  / Skills you will bring or develop in this role 

• A minimum of 10 years of experience in technology, architecture, A.I., automation, managed services, consulting or complex enterprise delivery environments, including experience operating at senior level. 

• Proven ability to define technology strategy and translate it into pragmatic roadmaps, delivery models, controls and operational practices. 

• Strong understanding of A.I.-enabled service delivery, automation, analytics, knowledge management, workflow, observability and platform-based operating models. 

• Demonstrated experience designing or assuring secure, scalable and resilient technology solutions across cloud, application, integration, data and cyber domains. 

• Experience leading technical solution design for managed services, outsourced operations, transformation programmes, application management, managed security or similar recurring service models. 

• Strong commercial awareness, including the relationship between solution design, scope, service levels, staffing models, tooling costs and contractual commitments. 

• Excellent written and verbal communication skills, including architecture narratives, decision papers, governance materials, risk inputs and client communications. 

• Experience in pre-sales or business development. 

If you don’t meet every requirement, we still want to hear from you - your skills and potential may be a great fit. 

Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ 

• Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals 

• Growth - Global network; leadership development; A.I. tools and training; formal learning pathways 

• Wellbeing - $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies) 

• Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems. 

• Flexibility - Flexible working; supportive coaching culture 

• Time off - Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks’ annual leave 

• Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave 

Mō te aha tāu e tatari ana? / What are you waiting for? 

Belong to a community of problem solvers where differences are embraced. We’ll empower you with technology, coaching, flexibility and trust to make a meaningful difference. Learn more on our careers site at https://www.pwc.co.nz/careers.html.  

Grow here. Go further. 

Ngā whakautu ki o pātai / Your questions answered