Technical Business Analyst | Manager

Why PwC? 

At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health, giving you the chance to make a real impact. Here, your growth is our priority. You’ll work with leading teams, explore new technologies, and unlock your full potential. 

Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we’re building trust and shaping the future. 

What you’ll do: 

• You’ll lead structured discovery to understand business problems, workflows, pain points, controls, data requirements, exceptions and value drivers. 

• Translate business needs into clear requirements, user stories, acceptance criteria, process maps, business rules and decision logic. 

• Analyse current and future-state workflows, including system interactions, data flows, hand-offs, controls and exception paths. 

• Work closely with Technical Leads, Engineers and other delivery teams to ensure requirements are technically feasible, appropriately scoped and aligned to reusable technology patterns. 

• Maintain traceability from the original business problem and value case through design, build, testing and release readiness. 

• Partner with QA and business stakeholders to define acceptance criteria, support UAT and defect triage, and ensure solutions deliver the intended business outcomes. 

• Facilitate workshops and working sessions across business, technology, operations, risk and governance stakeholders. 

• Identify reusable requirements, workflow patterns, business rules, prompts, agent skills and operational controls that can improve future delivery. 

• Use operational feedback and lessons learned to continuously improve discovery, solution design and backlog prioritisation. 

• Support governed AI and agentic delivery by ensuring behaviours, data use, controls and requirements are clearly documented. 

What we’re looking for: 

• Strong experience as a Business Analyst, Technical Business Analyst, Product Analyst or Process Analyst within a technology delivery environment. 

• Demonstrated experience in requirements elicitation, process mapping, workflow analysis, user stories and acceptance criteria. 

• Strong ability to translate complex business problems into clear, technically actionable and testable requirements. 

• Experience working with data mapping, business rules, exception analysis and control documentation. 

• Strong workshop facilitation and stakeholder management skills, with the ability to connect business, technical and operational perspectives. 

• Experience supporting testing, UAT, defect triage, release readiness and operational handover. 

• Working knowledge of Agile, DevOps, digital transformation, automation, data, AI or managed-service delivery environments. 

• A curious, structured and analytical mindset, with the confidence to challenge unclear scope, weak evidence and untested assumptions. 

• Practical understanding of agentic workflows, reusable skills, prompts, controls and responsible AI practices is desirable. 

• Relevant business analysis, Agile, product, process improvement, data or service management qualifications are preferred but not essential.  

What you’ll gain: 

• A supportive, inclusive culture where your ideas and perspective are welcomed from day one. 

• Access to tailored learning programs designed to develop your skills and unlock your potential. 

• Four weeks of annual leave plus floating public holidays & birthday leave giving you the space to rest and recharge. 

• Health and lifestyle perks, including wellness benefits and discounted memberships to support your wellbeing from the start. 

• Free barista made morning coffee and tea