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We are seeking a skilled and detail-oriented Technical Tester with experience in Customer Identity & Access Management (CIAM) to support the quality assurance and continuous improvement of customer identity services.
The successful candidate will be responsible for validating secure, scalable, and seamless CIAM solutions across customer registration, authentication, consent, profile management, integrations, and access journeys. This role combines technical testing, defect analysis, stakeholder collaboration, compliance awareness, and delivery support within a complex enterprise environment.
Test Planning and Execution
Analyze business and technical requirements and translate them into effective test scenarios, test cases, test scripts, and test data.
Execute functional, integration, regression, smoke, and end-to-end testing for CIAM services and connected applications.
Validate customer journeys such as registration, login, password reset, profile updates, consent capture, MFA, and account recovery.
Support release readiness through structured planning, execution, and reporting of test activities.
Technical and Integration Testing
Validate APIs, webhooks, SSO flows, federation integrations, and downstream system interactions.
Test identity protocols such as OAuth 2.0, OpenID Connect, and SAML.
Verify data flows, profile synchronization, consent records, and access behavior across integrated systems.
Support testing of CIAM platform changes in SAP Customer Data Cloud (SAP CDC) and connected enterprise environments.
Support non-functional testing activities such as reliability, resilience, and performance coordination where required.
Defect Management and Quality Assurance
Identify, document, reproduce, and track defects with clear evidence and technical detail.
Work closely with engineers, analysts, and product teams to prioritize and resolve issues efficiently.
Perform retesting and regression validation following defect remediation.
Promote quality standards, traceability, and risk-based testing practices.
Governance, Compliance, and Service Processes
Support testing activities aligned with GxP expectations, Computer System Validation (CSV) frameworks, and internal quality standards where applicable.
Contribute to audit evidence, validation documentation, and control traceability.
Work within IT service management processes including incident, problem, change, and release management.
Support operational workflows and testing coordination through ServiceNow.
Collaboration and Delivery Support
Work closely with developers, architects, business analysts, product owners, and support teams.
Participate in sprint ceremonies, planning sessions, refinement meetings, and release activities.
Communicate testing progress, quality risks, blockers, and recommendations to stakeholders.
Support production validation activities after deployments where required.
Continuous Improvement
Identify opportunities to improve test coverage, test data management, and testing efficiency.
Contribute to automation initiatives and reusable testing assets.
Stay informed on CIAM trends, identity standards, and evolving customer expectations.
Education
Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. Equivalent practical experience is also valued.
Experience
Proven experience as a Technical Tester, QA Engineer, Test Analyst, or similar role.
Experience testing web applications, APIs, and integrated enterprise systems.
Experience in Customer Identity & Access Management (CIAM), Identity & Access Management, or digital customer platforms.
Hands-on experience with SAP Customer Data Cloud (SAP CDC) or similar CIAM platforms is strongly preferred.
Experience working in enterprise environments using ServiceNow processes and tooling is an advantage.
Experience in regulated industries such as healthcare, life sciences, finance, or similar sectors is highly valued.
Technical Skills
Strong understanding of software testing methodologies, defect lifecycle, and quality assurance practices.
Good understanding of CIAM concepts such as registration, authentication, SSO, MFA, consent, profile lifecycle, and access control.
Familiarity with identity standards such as OAuth 2.0, OpenID Connect, and SAML.
Experience with API testing tools such as Postman, SoapUI, or equivalent.
Experience with Jira, Confluence, Azure DevOps, or similar test management and collaboration tools.
Understanding of validation documentation and testing controls within CSV environments is an advantage.
Familiarity with ITIL-based service management processes is an advantage.
Exposure to test automation frameworks and scripting languages is an advantage.
Soft Skills
Strong analytical and troubleshooting skills.
High attention to detail and quality mindset.
Clear communication and collaboration skills.
Structured, proactive, and delivery-oriented mindset.
Ability to work independently and within cross-functional teams.
ISTQB or equivalent testing certification.
Experience with Agile / Scrum delivery environments.
Familiarity with AWS or cloud-hosted enterprise platforms.
Experience supporting validation or compliance-driven testing environments.
Relevant certifications in ITIL or quality/testing disciplines are an advantage.
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.