Service Coordinator (Welded Heat Exchanger)

Every day, we get opportunities to make a positive impact on our colleagues, partners, customers, and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the Job

As an integral member of our Service Operations team, you will play a pivotal role in providing technical support for repair and service activities across Alfa Laval's Plate Heat Exchanger (PHE), High Speed Separator (HSS), and Separator (SEP) product lines. You will serve as a key technical resource for internal teams, sales representatives, customers, and service center operations, helping to solve complex repair challenges, support customer equipment troubleshooting, and drive continuous process improvements. Currently, this is an on-site opportunity located in La Porte, TX.

As a part of the team, you will:

• Provide technical support and troubleshooting for customer equipment, repair processes, and multiple product lines.
• Coordinate, prioritize, and track service jobs through the workshop while communicating status updates to the sales team and customers.
• Research equipment history, interpret drawings and blueprints, support special parts design, and collaborate with engineering, vendors, and workshop teams to develop effective repair solutions.
• Schedule and host customer inspections and equipment testing activities.
• Drive continuous improvement initiatives, including 5S projects, process enhancements, and support for business systems such as ONE4AL.
• Maintain technical databases, repair documentation, inventory records, and spare parts information.

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games."

What You Know

You have a High School Diploma or GED equivalent with relevant experience, and:

• Minimum 5 years of hands-on experience in repair, reconditioning, manufacturing, job shop, or customer service environments.
• Experience reading and interpreting technical drawings and blueprints, with a strong understanding of machining and welding techniques.
• Strong customer service, communication, and problem-solving skills with the ability to prioritize multiple tasks and meet deadlines.
• Proficiency with standard Microsoft Office applications and business systems.
• Ability to work effectively in a team environment and maintain a customer-focused mindset.
• Willingness to travel occasionally within the U.S. and internationally as business needs require.

Behaviors:

• Customer-focused with a strong service orientation.
• Demonstrates initiative, ownership, and execution excellence.
• Flexible and adaptable in a fast-paced environment.
• Strong teamwork and collaboration skills.
• Effective communicator with sound judgment and integrity.
• Commercially minded with a continuous improvement mindset.

What's in It for You?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval's future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more.

At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The hourly rate for this role is typically $26/hr. - $36/hr.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

EEO/Vet/Disabled Employer