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Technical Customer Engineer II at nordsonhcm | Swiftcruit
Provide technical service support on schedule and at the highest levels of quality.
Plan and manage assigned projects to ensure they are completed on time, within budget, and within scope of supply.
Manage and co-ordinate with contractors and vendors.
Support all local installations and train customer personnel in the proper use, maintenance and repair of equipment.
Contact customers to schedule visits and to ensure customer satisfaction.
Contact customers after servicing or installation assignments to follow up on work performed and build relationship with the customers.
Conduct regular application and product technical training to ensure that customers are maintaining their equipment and optimizing its use.
Complete service call reports and installation reports. Maintain records and documentation of each job.
Provide regular feedback to sales and service team, highlighting unusual issues during regular/system integrator installation to report and develop action plan.
Provide feedback to management market information gathered in the field, including any related activities by competition and of changes or improvements in Nordson products that may be desirable.
Develop customer database, including types of equipment, parameter settings, type of guns, pumps, line speed, system integrator, material supplier etc used in all customer plants
Maintain laboratory/test equipment in good working condition and work/service area as a conducive and safe environment.
Submit weekly reports and other reports in a timely manner as required the supervisor.
Be aware of inventory levels and advise customer service representative on critical parts to be kept in stock in Singapore office and available to fully support customer operation.
Develop competent technical skills in all products for ICS
Job Requirements
Bachelor Degree / Diploma in Electrical/Mechanical Engineering or Technology
Minimum of 2 years of related experience
Good command of both spoken and written Thai and English
Must have strong aptitude for technical of industrial equipment
Good/expert in electrical & electronics preferred
Experience in the Industrial Coatings industry preferred
Willing to travel and possess own car
Provide technical service support and installations to Nordson customers.
Principal Relationships: Internal: Local Sales & Customer Service Team, Nordson SEA ICS Team External: Customers, vendors, and material partners
