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Toronto, Ontario, Canada
Hybrid
Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments.
Our portfolio includes Zafin AIOS, an agent orchestration platform for governed AI work; the Zafin Banking Platform, which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO, an integration platform that connects data, systems, and workflows across complex enterprise environments.
Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale.
What is the Opportunity?
The AI Technical Documentation Specialist is a mid-to-senior level technical role responsible for creating, maintaining, and evolving comprehensive documentation for Zafin's AIOS platform and AI agent solutions. Your primary goal is to translate complex AI agent capabilities, workflows, integrations, and banking regulatory requirements into clear, accessible documentation that enables clients, engineers, and non-technical users to understand, operate, and troubleshoot AI agent-based solutions in production banking environments.
You are responsible for the full documentation lifecycle—from conducting technical research and interviews, to writing and editing comprehensive guides, to maintaining documentation repositories and ensuring version control. You will work collaboratively with engineers, product managers, domain strategists, and banking clients to ensure documentation is complete, accurate, and delivered on schedule. At senior levels, you will set platform-wide documentation standards, own content architecture, and mentor junior technical writers.
Documentation is the connective tissue between technical delivery, client adoption, and operational reliability. You will play a critical role in the Embed phase of the AIOS delivery lifecycle, ensuring that knowledge required to operate, maintain, and scale AI agents is captured, organized, and accessible. Your work directly impacts client success, adoption rates, and support burden reduction.
What Will You Do?
What Do You Need to Succeed?
Must Haves
Nice to Have
What’s in it for you
Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Benefits and eligibility may vary depending on location, employment type, and applicable plan or policy terms.
Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings here zafin.com/careers
Additional Job Details
Expected Salary $70 000 - $95 000
Vacancy Status: Open Position to be filled
Mode of Work: Hybrid
Accessibility and Accommodations
Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Applicant Privacy
Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin’s Privacy Notice. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the Candidate Privacy Notice.
Use of AI in recruitment
Zafin may use Artificial Intelligence (AI) and/or other forms of automated technology to screen and/or assess applicants for this position. Zafin will not utilize AI for conducting interviews and/or making hiring decision.
What’s in it for you
Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers
Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin’s privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice.