Want to know if this job is worth applying to?
Frankfurt am Main, Hessen, Deutschland
Onsite
Who are we?
AIRZONE is a leading company in smart HVAC solutions with an international presence. Our commitment to sustainability, technology, and people has made us a benchmark in the HVAC industry. JOIN THE SMART COMFORT REVOLUTION!
At AIRZONE, we're redefining the future of comfort and energy efficiency through cutting-edge technology. If you're passionate about innovation, challenges, and want to work in a dynamic environment where your ideas matter — we want to hear from you!
.
Job objective:
Provide technical support to customers in the german market, both on-site and remotely. Training of customers and technical services associated with the company.
Roles and responsibilities:
Technical Support
· Be a technical reference within the area, with knowledge of solutions at a functional and technical level. Pass on knowledge to the team through internal training sessions.
· Manage communication channels with the Technical Support team. Communication procedures, incident management, installation follow-up, etc.
· Detection and reporting of new incidents through the channels defined by the company.
· Participation in industry trade fairs when necessary, accompanying ATS so that they become as self-sufficient as possible.
· Support for the Technical team based in Spain (Hotline) during peak work seasons (holidays, etc.
ATS
· Sizing of the ATS network to cover the services offered by the company. Identification of profiles (together with the sales team), joint review of contractual conditions, contract signing, etc.
· Technical and procedural training for STAs. Monitoring their performance to correct possible misalignments.
· Keep track of service visits.
· Monitor the quality of service of the ATS network with customers.
· Organization of regular webinars to update ATS knowledge, needs, work reports, etc.
· Joint visits with the ATS to resolve incidents, provide training, conduct audits, etc..
Training
· Strengthen customer training (for example, through specific events) in collaboration with the sales network.
· Strengthen training for internal teams.
· Collaboration with the R&D teams to report incidents and product improvements.. Attend installations to carry out a correct diagnosis.
· Collaboration with the training department to prepare training content.
Quality
· Reporting of product incidents or malfunctions. In-depth investigation of the root cause of the problem in order to report it appropriately through the channels defined by the company (Carrying out on-site visits)
· Collaboration with the rest of the company's departments to find solutions to customer incidents.
Basic education required
Essential: Higher-level vocational training in Electronics or similar.
Specific knowledge
Essential: Knowledge of electronics.
Desirable: Knowledge of air conditioning/HVAC.
Minimum experience
1 year of previous experience in a similar position is desirable.
Other specific job requirements
Usual place of residence: Fráncfort
On-site position
Essential: Availability for domestic and international travel — Category B driving licence, spoken languages: English and German
.
If you share our values and love what we do, we want to meet you!
Apply now and help us build the future of smart comfort.
