The Technical Project Specialist provides specialized technical support services for specific projects and performance improvement initiatives to determine progress and guide next steps or actionable items for iteration. Contributes to the planning, design, analysis, implementation, and quality assurance of all project deliverables. Provides specific technical expertise and troubleshooting of all functions supported. Designs and builds dashboards and scorecards and other analytical tools under the direction of the Director and Associate Administrator of Clinical Operations Business Intelligence.
Departmental Specific Summary
Essential Duties
- Researches, gathers, organizes and summarizes data for special projects, which might include both performance improvements and dashboard build, and analytics design. Participates in requirement analysis and data design for special project meetings.
- Develops, evaluates, recommends and implements procedures for data acquisition, management and quality control prior and throughout project development, modifying as necessary.
- Prepares progress reports on specialized project plans, progress, and results of activities. Develops, enhances and maintains data systems to support project operations and performance improvement projects.
- Provides analysis of data and tools for trend, conclusions, or return on investment calculations, and presents results and recommendations to management.
- Interfaces with users or project stakeholders to determine data and technical objectives, scope, and requirements for special projects. Analyzes, assesses, and modifies existing program to conform to system changes or to make improvements of existing program.
- Serves as key resource for gathering specialized technology project information. Interfaces with faculty, staff, and/or external contacts necessary to complete assignments. Resolves problems and/or questions referred by project staff or administrators.
- Develops and maintains technical processes for improvement and implementation for special projects with appropriate documentation, modifying as necessary (i.e. process maps, data dictionaries, etc.).
- Designs necessary programs and applications based on special project data needs, used for report building according to specifications for performance improvement projects as necessary.
- Develops test data and routines required to test and revise application(s) (i.e. Qlikview) used to create data reports. Ensures application(s) is thoroughly tested before release. Detects, defines and debugs programs intended for monitoring performance with projects whenever problems are reported or encountered. Documents test results.
- Interacts with technical teams, establish or maintain supportive relations, to facilitate and design technology enhancements or needs per user need/project.
- Stays informed of new developments and technologies by reading journals and other pertinent publications, maintaining contact with vendors, and participating in professional organizations, meetings and seminar.
- Trains users and programmers as required.
- Follows protocols and procedures to ensure application security.
- Performs other duties as assigned.
Qualifications
- Req Bachelor's degree Degree in information science, information technology, or related field
- Combined work experience and education as equivalent
- Req 1 year Experience with the design, modification, operation, installation, and maintenance of computer equipment and systems as well as project management for report development.
- Req Exceptional analytical and data-driven problem solving skills.
- Req Understands general programming concepts and possess the ability to write programs and procedures utilizing one or more of the languages and tools such as Visual Basic, MS SQL Server Reporting Services, Scripting, and Microsoft Access.
- Req Demonstrates excellent verbal and written communication skills.
- Req Demonstrate excellent customer service behavior.
- Pref Knowledge with SQL/Oracle/Access or a SQL/Oracle derivative (such as Cerner’s CCL) and any procedural or object oriented language in report writing environment.
- Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
- Pref Certification in information technology project management.
Keck Hospital of USC, a 343-bed acute care hospital, provides exceptional and innovative care for complex medical and surgical conditions across a wide range of specialties. The hospital’s world-renowned physicians deliver compassionate, customized, patient-centered care and treat the most acutely ill patients with highly innovative techniques and treatment plans. As a leading academic medical center, hundreds of clinical trials are currently taking place at Keck Hospital and its affiliated research institutions, giving patients access to novel and promising therapies that are generally not available elsewhere. Every day at Keck Hospital, physicians, nurses and staff go beyond the science of exceptional medicine to bring patients breakthroughs in the art of caring. Join this world-class team providing highly specialized care, up-to-the-minute research, and innovative clinical trials.
The salary range for this position is $84,365.00 - $138,330.00.
When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
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