Technical Service Representative - Floor Coatings

SUMMARY OF THE ROLE

Jotun Kenya is hiring a Technical Service Representative for our floor coatings business, to provide professional technical support to customers through guiding paint application, conducting inspections, and ensuring approved coating specifications are met.

This role supports successful project delivery by ensuring work is completed in line with contract requirements and customer satisfaction, while strengthening their confidence in Jotun solutions and expertise.

The role is based in Nairobi, Kenya, and reports to Sales Manager- Marine and Protective Coatings.

Responsibilities: 

• Lead technical site inspections and assessments for surface preparation, moisture levels, profile, cleanliness, and overall substrate condition before floor coating application.

• Monitor and guide floor coating application to applicators on correct mixing, application, curing methods, and key application parameters to ensure compliance with approved Jotafloor specifications.

• Ensure quality and specification compliance by verifying that floor coating systems are applied in line with approved project Inspection and Test Plans, procedures, and requirements.

• Investigate and identify issues from coating failures, complaints, or non-conformances, and recommend solutions by advising on suitable corrective or repair actions.

• Prepare clear technical documentation including inspection reports, application data, quality observations, non-conformance reports, recommendations, and final handover documentation.

• Provide technical expertise and project management support to customers and applicators through practical product guidance, training on Jotafloor best practices in project meetings, warranty inspections, maintenance reviews, specifications, and method statement preparation.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

Qualifications we are looking for:

• Bachelor's Degree or Diploma in chemical, civil, construction or relevant field.

• Experience in industrial floor coating systems and concrete repair works.

• A strong communicator, able to build and maintain relationships with relevant stakeholders.

Personal Qualities ideal for this position:

• Acts on own initiative, makes things happen and accepts responsibility for the results.

• Executes plans with commitment and determination; achieves high-quality results.

• Uses a methodical and systematic approach; plans ahead, defines clear priorities.

• Quickly understands and analyses complex issues and problems; comes up with sound and rational judgments.

• Communicates in a clear, precise, and structured way; speaks with authority and conviction; presents effectively.

• Capable of handling dynamic environments, resolving issues quickly, and adapting to changing priorities and business needs.

What We Offer:

• Competitive compensation and benefits

• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.

• Career development opportunities across multiple disciplines and geographies

• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores

• A supportive and inclusive company culture where you can be your authentic self

• A focus on having fun together through team buildings and social activities

POSITION INFORMATION

Company:

Jotun Kenya Limited

Contract Type:

Regular

Time Type:

Full time

CLOSING DATE (dd.mm.yyyy):

20.08.2026

WHO WE ARE

Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.

Jotun Kenya Limited, established in 2014, is one of the key markets within the MEIA region. With a sales office, warehouse and a rapidly growing team, the company is entering an exciting phase of accelerated growth. As part of our long-term strategy, we are expanding our footprint beyond Kenya to serve the wider East African region, positioning Jotun Kenya as a strong commercial and operational hub for East Africa. This growth journey is driven by ambitious plans focused on market expansion, innovation, operational excellence and sustainable profitability, creating exciting opportunities for talented individuals to grow with us.

Visit our Career Page to know more about life at Jotun.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.  

If you think that this role is what you could be doing next, apply now!