Technical Service Representative (Metal Packaging)

Location: This position will support CROWN Food Division customers in the Northeastern United States and Eastern Canada.  

Position Overview:

This position will support metal packaging customers of the CROWN North American Food Division in the Northeast United States and Canada.  This position is a field technical service representative who will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment.  In this role, one will serve as the primary technical contact for customers and will be the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing.

Job Responsibilities:

• Providing problem-solving leadership on technical and quality matters relating to food can and end performance
• Managing the overall technical interface between the Food Division and their customers
• Support customers in all technical aspects of the business including current packages and new package development
• Develop and manage technical meetings between the Company and customers to discuss ideas, issues, and solutions
• Interact directly with customer and internal manufacturing operations
• Partner with the Company’s Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers
• Extensive travel (Up to 80%) will be required to service customer needs

 The ideal candidate would possess the following attributes:

• BA/BS degree in Food Science, Engineering, Packaging or a related discipline
• 2+ years in a packaging manufacturing environment, food production or a similar industry.
• Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc.
• Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required.
• Effective communication skills are needed for this role, both verbal and written, as well as the ability to interact with customers and employees at all levels of the organization.
• Demonstrated ability to effectively manage multiple projects to completion
• Self-motivated and eager to take the initiative, with the ability to work effectively in a team setting and as an individual
• Well organized and detail oriented with good time management skills
• Strong PC skills are a must, especially using Word, Outlook, and Excel.
• Committed to on-going personal development and career growth
• Knowledge and/or certification in Six Sigma is a bonus

Physical Requirements

• While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl.  
• The associate may lift and/or move up to 30 lbs.
• Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

 Working Conditions

• Will be required to perform job duties outside of the typical office setting in a plant environment as well as in an office.
• While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic. 
• The associate may be exposed to a wide range of temperatures.
• The noise level is frequently loud.