Technical Services Geologist

Accountabilities:

• Work safely and professionally at underground mine sites, remote locations, and customer facilities.
• Provide technical training, consulting, and support to customers with diverse technical and mining backgrounds.
• Assess, document, troubleshoot, and resolve customer issues efficiently while maintaining a positive and value-focused customer experience.
• Act as the primary technical point of contact for assigned customers and prospects, supporting continued engagement, satisfaction, adoption, and successful use of the technology.
• Collaborate with regional teams to support business development and increase awareness within the mining industry.
• Identify expansion, upsell, and renewal opportunities within assigned accounts, working with Sales and Commercial teams to support long-term account growth.
• Gather feedback from mine sites and remote customer interactions and translate insights into improvements to products, training, and go-to-market approaches.
• Support Sales and go-to-market activities by developing business cases, assisting with evaluations and pilots, and reinforcing return on investment and value realization.
• Test and familiarize yourself with new product releases and features to provide effective customer guidance and support.
• Develop and refine training materials, best practices, and customer enablement resources.
• Build strong cross-functional relationships with Product, Engineering, Sales, and other teams.
• Respond professionally to changing priorities and ad-hoc customer or operational requirements.
• Travel up to 50% domestically and internationally.

Requirements:

• 5+ years of underground mining experience in a Technical Services capacity, preferably within Geology, Geotechnical Engineering, Mining Engineering, or a related discipline.
• Bachelor’s degree in Geology, Engineering, or a related field is strongly preferred.
• Strong understanding of underground face mapping concepts and their practical application.
• Experience using underground mapping, modelling, and/or engineering software.
• Customer-focused approach with the ability to build trusted, long-term relationships with technical and operational stakeholders.
• Ability to balance technical delivery, customer ownership, and commercial awareness.
• Self-motivated and adaptable, with the ability to learn new technologies, products, and use cases quickly.
• Strong communication and presentation skills across technical, operational, and commercial audiences.
• Comfortable presenting to small groups, mine-site teams, and customer leadership.
• Strong organizational skills and the ability to manage multiple competing priorities effectively.
• Excellent written, verbal, and reading comprehension skills in English.
• Valid driver's license and passport.
• Ability to work in underground mine environments, including occasional confined spaces, bending, reaching, and lifting up to 30 kg.
• Comfortable with frequent sitting, standing, typing, air travel, and underground site work.

Benefits:

• Competitive salary.
• Fully remote position.
• Generous paid time off.
• Opportunity to work hands-on with advanced mining technology.
• Small-team environment offering opportunities for immediate impact and visibility.
• Exposure to international customers and underground mining operations.
• Opportunity to contribute to customer success, product development, and commercial growth.