Bengaluru, Karnataka, India
Hybrid
Job Description
Title Change Specialist
Department Enterprise Service Management
Location Bengaluru/Gurgaon
Reports To SENIOR MANAGER - CHANGE MANAGEMENT
Level 4
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Service Operations team, part of the Enterprise Service Management function and feel like you’re part of something bigger.
About your team
The Change Management function owns the centralized Change Management process for Technology and ensures a standardized implementation across all systems for efficient and prompt Change request handling to minimize risks to the Production environment. The team also administers change control over non-production environments. The team works in close coordination with other Technology and Business teams globally.
About your role
The Change Management Specialist within the Technology Change Management team plays a key role in ensuring that technology-driven changes are successfully adopted across the organisation. Working closely with project teams, technology leaders, service management, and business stakeholders, the role focuses on supporting both the day to day activities around Change Management as well as developing and executing change management strategies, and driving user adoption of new technologies, processes, and ways of working. The specialist is responsible for stakeholder engagement, change impact assessments, communications planning, training coordination, and measuring adoption outcomes to ensure changes deliver their intended business benefits while minimising disruption to operations.
The successful candidate will bring strong experience in Technology change management and a proven track record of supporting complex technology transformations. They will act as a trusted advisor to project and delivery teams, helping to identify adoption risks, build stakeholder readiness, and foster a positive change culture. Strong ServiceNow knowledge and hands-on experience are essential, particularly in supporting Technology Change Management processes, reporting, workflow optimisation, and governance activities. The ideal candidate will be comfortable leveraging ServiceNow data and capabilities to improve visibility, compliance, and operational effectiveness, while working collaboratively across technology and business teams. Excellent communication, influencing, stakeholder management, and analytical skills are critical, along with a passion for helping people and organisations successfully navigate change.
Key responsibilities include:
About you
You have extensive experience in IT Change Management and a strong understanding of ITIL practices, governance frameworks.
You are comfortable operating independently, making sound risk-based decisions, and managing competing priorities across a global organization.
You will ideally demonstrate:
Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com
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