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POSITION SUMMARY
The Technical Supervisor is responsible for the operation of the entire Entertainment Technical department onboard and for all entertainment operations onboard including, Audio, Lighting, Automation and Broadcast. This position serves as the primary point of contact regarding any technical issues which may arise, related to all onboard shows.
In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.
ESSENTIAL FUNCTIONS
• Manages the scheduling of the technicians to support all onboard activities and shows as per the Freestyle Daily, created by the Cruise Director.
• Coordinates with the Cruise Director/Entertainment Production Manager to resolve any possible scheduling conflicts. Also, creates a monthly all day duty rotation.
• Performs weekly inspections of all entertainment venues and areas to ensure all technicians are keeping entertainment technical areas clean, organized and safe (As per Norwegian Cruise Line Platinum Standards).
• Coordinates with the Electronics Engineer Junior / Entertainment to schedule and assist in preventative maintenance and cleaning, to ensure that a regular check on inventory is carried out to guarantee that the vessel has sufficient consumables (e.g.: lamps, etc.) and maintain proper auditable reports in Amos.
• Coordinates with the Entertainment Production Manager to ensure a suitable rehearsal schedule is determined prior to the start of each voyage.
• Directs weekly meetings for the Entertainment Technical Department, in order to resolve any issues that may arise in certain areas.
• Assist all technicians in their professional development and create development plans. Coordinate with the Lighting, Audio and Automation technician to schedule weekly training sessions for backstage succession planning.
• Manage inventory of all company assets within the Entertainment technical Department. This is to be up to date and Auditable when ever asked for by shipboard and/or Shore side Management.
• Perform daily physical reviews of all lounges and venues daily to verify that the lighting and audio levels are operating at optimal levels.
• Assists the Group Services Coordinator with any technical issues or needs them may have.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SMS, and carry out the policies and procedures appropriate for his/her position.
• Manages the security of all entertainment areas and equipment; ensures that all lockers and booths are kept locked when not in use and all microphones are removed from bandstands and kept in a secure location.
DIMENSIONS
Provides guidance and support to all shipboard technicians in the Entertainment Technical Department, in order to ensure that all technical equipment and venues are operating at an optimal level at all times.
NATURE AND SCOPE
• The position will report directly to the Entertainment Production Manager. The position supervises all of the technicians involved with the entertainment venues and related equipment. When needed, the incumbent will work to repair entertainment equipment to ensure proper performance. The position exists to manage staff and inventory of entertainment equipment.
QUALIFICATIONS, EDUCATION AND ATTRIBUTES
QUALIFICATIONS
• Two years experience in Technical Theatre in a supervisory or management roll or four years experience in a theatrical setting including touring, Stage Management, Entertainment Venues.
• Intermediate to Advanced knowledge of standard theatre operations including, Audio, Lighting and Backstage operations.
• Intermediate to Advanced knowledge of Microsoft Office, especially Word, Excel and Outlook.
• Intermediate to Advanced knowledge of safe stage rigging practices.
• Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.
EDUCATION
• High School Diploma or Foreign Equivalent is required.
• Associates Degree in Technical Theatre program or a related discipline; Appropriate vocational/technical training and/or experience may substitute at an equivalent rate for the required degree.
ATTRIBUTES
• Able to lift at least 25 lbs.
• Climb on step stool or ladder in order to complete elements of job or facilitate maintenance issues.
• Bend, lean and stoop without hindrance.
• Use stairs often.
• Work within different temperature changes—indoors to outdoors.
• Able to pass basic safety course.
• Work alone and as a team and be able to support and encourage the team in an effective manner.
• All in here mentioned is a minimal description of duties. Other work requirements may be necessary and assigned as business or maritime law dictates.
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement, and fun
• Able to work 7 days a week
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members
• Ability to live in close quarters, share limited space with other cabin-mates
PHYSICAL REQUIREMENTS
NCL America:
The U.S. Coast Guard (USCG) requires all crew members employed with NCL America aboard the Pride of America to hold a Merchant Mariner Credential (MMC). In order to qualify for a MMC, applicants must demonstrate specific physical abilities necessary to perform shipboard duties per USCG guidelines (COMPDTPUB 16700.4 NVIC 04-8).
• Shall have a Body Mass Index (BMI) of 40.0 or less. Blood Pressure as per USCG a maximum 160/100.
NCLH International Flag:
In addition to the above, NCLH requires the following for all crew members for all international flagged ships:
Shall have a Body Mass Index (BMI) of 35.0 or less. Blood Pressure as per USCG a maximum 140/90.
The verifying medical practitioner doubts the applicant’s ability to successfully perform any of the following functions, a suitable practical demonstration is required for those functions. The verifying medical practitioner, in consultation with any other qualified practitioners he/she deems appropriate, determines whether a practical demonstration is necessary, and whether the applicant is physically competent or not physically competent.
General Movement:
• Is able to maintain a sense of balance without disturbance while walking and standing.
• Is able to climb up and down vertical ladders and stairways.
• Is able to step over a door sill or coming up to 24 inches in height.
• Is able to move through a restricted opening of 24 inches by 24 inches.
• Is able to open and close watertight doors that weigh up to 55 pounds. Must be able to move hands/arms in vertical and horizontal directions, rotate wrists and reach above shoulder height to turn handles.
• Is able to repeatedly lift at least a 55 pound load off the ground, and to carry, push or pull the same load over a long distance (minimum of 150 feet) and up/down multiple staircases over a four hour period.
• Is able to pull an un-charged 1.5 inch diameter, 50’ fire hose with nozzle to full extension, and to lift a charged 1.5 inch diameter fire hose to firefighting position.
• Is physically able to put on a Personal Flotation Devise (PFD) without assistance from another individual.
• Is capable of normal conversation in English.
• Is able to intermittently stand on feet for up to four hours with minimal rest periods.
• Must have no physical limitations that would hinder or prevent the performance of duties. • Must have no limitation of motion.
Senses:
• Is able to react to visual alarms and instructions.
• Is able to react to audible alarms and instructions.
Vision:
• Ability to adjust focus, depth perception, peripheral vision.
• Distance vision and close vision must be in accordance to ILO: Vision required for ship’s navigation (e.g. chart and nautical publication reference, use of bridge instrumentation and equipment, and identification of aids to navigation)
• Normal Vision required to perform all necessary functions in darkness without compromise
• Color perception must be intact for Deck/Engine Watch standing officers.
• Vision required reading instruments in close proximity, to operate equipment, and to identify systems/components as Necessary.
• Upper Body:
• Is able to move their shoulders, elbows & wrists (without disease, injury): bending, extending, move their arms away from the midline of the body, rotating.
• Is able to grasp and manipulate common tools such as wrenches, hammers, screwdrivers and pliers.
• Is able to crouch, kneel and crawl.
• Is able to distinguish differences in texture and temperature by feel.
• Is able to elevate their shoulder joint forward and move his arms away from the midline of the body
• Is able to flex their elbow joint and extend his arm completely.
• Is able to move their wrist completely and able to sustain weights of 55 pounds.
• Is able to move their hand up and down 45 degrees / completely.
• Is able to clench fist, pick up a pin, grasp an object or touch tips of at least 3 fingers with thumb.
• Has distal phalanx of either thumb, distal and middle phalanx of an index, middle, or ring finger of either hand, irrespective of the absence or loss of little finger.
• Do not have Scars and deformities of the fingers or hand that are symptomatic or that impair normal function to such a degree as to interfere with the satisfactory performance of sea duty
• Must not have intrinsic paralysis or weakness, including nerve palsy sufficient to produce physical findings in the hand such as muscle atrophy or weakness.
Lower Body:
• Is able to move their hips, knees & ankles (without disease, injury): bending, extending, move their legs away from the midline of the body, rotating.
• Must not have Plantar fasciitis.
• Must not have loose or foreign bodies within the knee joint.
• Must not have physical findings of an unstable or internally deranged joint.
• Must not have history of uncorrected anterior or posterior cruciate ligament injury.
• Must not have surgical correction of any knee ligaments if symptomatic or unstable.
• Must not have history of congenital dislocation of the hip, osteochondritis of the hip (Legg-Perthes disease), or slipped femoral epiphysis of the hip.
• Must not have hip dislocation within 2 years before joining the ship.
Work Environment & Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to meet the above physical and health requirements. While performing the duties of this job the employee is regularly required to meet the above physical and health requirements.
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.