Technical Support Representive

Job Description:

ABOUT ENVISTA HOLDINGS CORPORATION

Envista is a global leader in the dental industry, uniting more than 30 trusted brands—including DEXIS, Kerr, Nobel Biocare, and Ormco—under one mission: partnering with dental professionals to improve patients’ lives. With a heritage of category-defining innovation, our brands have shaped modern dentistry: Nobel Biocare introduced the first dental implant, Ormco is a pioneer in both traditional and digital orthodontics, DEXIS has long been at the forefront of 2D, 3D and intraoral imaging, and Kerr has supported clinicians for over 135 years.  Our high-performing culture is underpinned by our CIRCLe Values and the Envista Business System.  Guided by these, we deliver a comprehensive portfolio of technologies, consumables, and services that empower clinicians to provide confident, efficient care—today and for the future.  Learn more at http://envistaco.com.

The Technical Support Specialist role is a great entry point for someone who wants to build a long-term career in technology, customer support, and healthcare solutions. In this position, you will help customers use DEXIS products by answering questions, troubleshooting technical issues, and guiding them through clear and professional support. You will work with customers by phone, email, chat, and remote support tools while learning about software, hardware, networks, and dental technology. This role is designed for people who enjoy solving problems, helping others, and growing their technical skills over time.

Key Responsibilities

• Help customers solve technical questions related to DEXIS products and services.
• Troubleshoot software, hardware, connectivity, and basic network issues using available tools and resources.
• Support customers through phone, email, chat, and remote assistance tools.
• Take ownership of each case and follow it through until the issue is resolved or properly escalated.
• Document customer interactions, troubleshooting steps, and case updates in the appropriate systems.
• Provide professional, respectful, and timely service to customers and internal teams.
• Learn and support multiple products as your technical knowledge grows.
• Meet quality, productivity, and service standards while looking for ways to improve the customer experience.

Job Requirements:

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Minimum Requirements

• High school diploma or equivalent.
• Experience in technical support, help desk, customer service, computer troubleshooting, or a related technical field.
• Basic understanding of computer hardware, software installation, and remote desktop support tools.
• Basic knowledge of Windows operating systems and common Microsoft tools.
• Basic understanding of networks, including TCP/IP, LAN, DNS, client/server setup, and user permissions.
• Ability to communicate clearly with customers who may have different levels of technical knowledge.
• Ability to work during standard support hours, holidays, and overtime when required by business needs.

Preferred Qualifications

• CompTIA A+, CompTIA Network+, MCSA Windows, or similar certification.
• Basic knowledge of MS SQL or databases.
• Knowledge of dental X-ray software, imaging equipment, or healthcare technology.
• Experience supporting Mac or virtual computing environments.
• Basic understanding of HIPAA or other data privacy practices.

What Helps You Succeed

• Customer-focused mindset and patience when helping users.
• Interest in technology and willingness to keep learning.
• Strong problem-solving skills and attention to detail.
• Ability to stay calm and professional in busy or challenging situations.
• Team-oriented approach and openness to feedback.
• Commitment to continuous improvement and long-term career growth.

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Operating Company:

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.