Employment Type
Permanent
Closing Date
16 Nov 2026 11:59pm
Job Title
Technical Support Specialist – Defence
Job Summary
Job Description
The Opportunity
You’ll work directly with customers and technical teams, supporting everything from scheduled video conferences and meeting-room technology through to end-user devices and network-connected services. You don’t need to be a highly specialised network engineer. What’s important is your technical aptitude, ability to troubleshoot logically, willingness to learn and commitment to delivering an excellent customer experience.
The role offers variety, with a combination of onsite customer engagement, technical troubleshooting and opportunities to build your capability across a broad range of ICT technologies.
Please note all candidates must be Australian Citizens and hold a minimum of NV1 AGSVA security clearance to be considered. This role will require you to hold and maintain a Negative Vetting 2 (NV2) security clearance.
Key Responsibilities
- Provide onsite technical support across audio-visual, video conferencing, desktop and end-user ICT technologies.
- Install, configure, maintain and troubleshoot video conferencing and associated AV equipment.
- Support scheduled video conferences and respond to technical issues affecting meetings and collaboration services.
- Diagnose desktop, user and connectivity issues and resolve or escalate incidents as appropriate.
- Support ICT environments incorporating network, wireless, voice, video conferencing and passive infrastructure technologies.
- Manage incidents and service requests through the customer’s service management platform, working to agreed service levels.
- Deliver a high-quality onsite experience to customers, including senior and VIP stakeholders.
- Conduct system health checks and proactively identify opportunities to improve service reliability and customer experience.
- Work independently and collaboratively with technical teams to troubleshoot and resolve faults.
- Maintain accurate technical documentation and infrastructure records following changes or maintenance activities.
- Follow established technical procedures, security requirements and work instructions while escalating complex issues appropriately.
- Travel between customer locations within the region where required.
About You
You’re a practical, customer-focused ICT professional who enjoys solving problems and working directly with users. You bring a hands-on approach, strong communication skills and the ability to remain calm and methodical when troubleshooting technical issues.
You’ll ideally bring:
- Experience in desktop support, end-user computing, service desk or onsite ICT support.
- Exposure to audio-visual, video conferencing or unified communications technologies.
- Sound understanding of basic networking concepts and connected ICT environments.
- Exposure to Juniper, Cisco or similar network technologies would be advantageous, but advanced network engineering expertise is not required.
- Strong troubleshooting and logical problem-solving capability.
- Excellent customer service and stakeholder communication skills.
- Ability to follow technical procedures and work instructions while knowing when to escalate.
- Strong organisational skills with the ability to manage competing incidents, requests and priorities.
- Ability to work autonomously as well as collaboratively with other technical teams.
- A curious, adaptable mindset with the ability to quickly learn new technologies and systems.
- An understanding of workplace health, safety and risk management practices.
- Flexibility to travel between customer locations and, where required, interstate.
